The Human Protocol Podcast Episode Archive

Browse every episode of The Human Protocol Podcast: conversations with leaders, founders, executives, and thinkers on AI, technology, leadership, and humanity.

  1. Episode 51: Great Leaders Don't Control. They Influence with JonRobert Tartaglione

    · with JonRoberts Tartaglione

    Why AI adoption fails and how to actually change people's behavior, with behavioral scientist JonRobert Tartaglione on The Human Protocol with Mykel Salomon. Everyone is racing to adopt AI. Almost nobody is asking the harder question: how do you get humans to change? Cambridge-trained psychologist and Influence 51 founder JonRobert Tartaglione breaks down the behavioral science of leadership influence, why change management fails when leaders treat the brain like a computer, and where persuasion crosses the line into manipulation. We also get into loss aversion, psychological safety at work, and the neuroscience of belonging.

  2. Episode 50: Why Your AI Problem Is Really a Leadership Problem with Minyang Jiang

    · with Minyang Jiang

    In this episode of The Human Protocol, host Mykel Salomon sits down with Minyang Jiang, Chief Strategy Officer at fintech leader Credibly, to unpack why most AI rollouts fail before they even start. MJ makes the case that adopting AI is not a technology problem but a leadership and change management problem, and that the way you frame it decides everything. Call it cost-cutting, and your people hear layoffs. Call it growth and they start building with you.

  3. Episode 49: Your Expertise Is an Asset — Here’s How to Monetize It with Dan Pratl

    · with Dan Pratl

    In a world where anyone can generate a resume, a portfolio, a voice, or a whole reputation in seconds, the real question is no longer who can produce something, but who can prove it. In this episode, Mykel Salomon sits down with Dan Pratl, founder and CEO of Quadrant, to talk about why verification is becoming the most valuable resource we have. Drawing on a career that spans the SEC, open source software, crowdfunding, and crypto, along with a personal medical crisis that exposed how broken incentives fail real people, Dan makes the case that expertise is now an asset class. He explains how portable, verified proof of your work could replace the dying resume, why our intellectual property systems no longer fit the AI era, and how a bottoms-up approach can let individuals own and monetize their credibility instead of handing it to centralized platforms.

  4. Episode 48: AI Makes Everyone Average. A Harvard Scientist on Staying Irreplaceable

    · with Alexandra Samuel

    In this episode of The Human Protocol, host Mykel Salomon sits down with Harvard-trained social scientist and technologist Alexandra Samuel to explore a fresh take on AI at work, one that skips the fear and the hype. Alexandra shares how the technology finally caught up to a prediction she made 30 years ago, why the real story of AI is about people and economics rather than the tools themselves, and how the neurodiversity movement offers a powerful lens for understanding our own strengths.

  5. Episode 47: Your Wisdom Is Your Superpower Against AI w/ Ted Yang

    · with Ted Yang

    In this episode, Mykel Salomon sits down with Ted Yang, MIT engineer, entrepreneur, former finance executive at Bridgewater and Citadel, and author of Ageless Peak Performance. Together they challenge the popular story that AI is here to replace people. Ted makes the case that AI is a cognitive tool built by humans that can actually extend your best years rather than end your career. They explore why raw speed peaks in your twenties but judgment keeps growing with age, why experience may be the ultimate AI advantage, and how anyone can move from casually poking at chatbots to truly adopting AI as a teammate.

  6. Episode 46: The Real Reason AI Projects Backfire in Organizations

    · with Ryan Drumheller

    AI is moving fast, but most companies are failing to adopt it well, and the reason usually has nothing to do with the technology itself. In this episode, host Mykel Salomon sits down with Ryan Drumheller, a 20-year IT veteran and founder of StellarHorn Group, to talk about what leaders are getting wrong about AI adoption and why it always comes back to people. Ryan shares real stories from the field about companies that rushed AI rollouts without a strategy, tied it to employee KPIs, or used it as cover to cut costs, and why those decisions backfire.

  8. Episode 44: AI Agents, Robots & the Human Gap with James Garner

    · with James Garner

    In this episode of The Human Protocol, host Mykel Salomon sits down with James Garner, a former quantity surveyor turned AI and data leader, to unpack the widening gap between what AI can do and how ready people actually are to use it. James shares how his unconventional background in construction and infrastructure gives him a grounded view on rolling out AI in the real world. The conversation moves through the rise of agentic AI, the arrival of physical AI and humanoid robots, the emotional reactions people have when they see AI in action, and why most leaders are underestimating the change management side of this shift. It is a candid, practical look at where AI is headed and what it will take for humans to keep up.

  9. Episode 43: AI, Content Repurposing, and Building Community with Ben Albert

    · with Ben Albert

    In this episode of The Human Protocol, host Mykel Salomon sits down with marketer and podcaster Ben Albert to talk about staying human while building with AI. Ben shares how he beat content burnout by repurposing years of his own work into a simple daily email, why he believes community is the one strategy AI cannot replace, and how he turns conference keynotes and podcast episodes into custom songs to boost memory and connection.

  10. Episode 42: Gratitude + Ambition: A Secret to Success Without Burnout w/ Jack Wagoner

    · with Jack Wagoner

    What happens when you achieve everything you thought would make you happy, and still feel empty? In this thought-provoking conversation, Jack Wagoner shares his journey from high-achieving entrepreneur to student of gratitude, fulfillment, and human flourishing. Together, Mykel and Jack explore the hidden gap between achievement and happiness, why ambitious people often struggle with feeling "enough," and how gratitude can become a powerful advantage rather than a limitation. They also dive into the growing role of AI, discussing how automation, productivity, and endless possibilities may reshape our sense of purpose, identity, and what it means to live a meaningful life in the future.

  11. Episode 41: Science Under Attack: Can We Rebuild Public Trust? | Pres., NY Academy of Sciences

    · with Nicholas B. Dirks

    When trust in science declines, society doesn't become freer. It becomes more fragile. In this episode of The Human Protocol, host Mykel Salomon sits down with Nicholas B. Dirks, President & CEO of the New York Academy of Sciences and former Chancellor of UC Berkeley, to examine why public confidence in science and expertise has eroded, and what it will take to rebuild it. From the long American history of skepticism toward science to the communication breakdowns of the COVID era, the rise of AI-fueled misinformation, and the real-world fallout of frozen research funding, Dirks makes the case that science is not a fixed set of truths but a deeply human process of discovery, one that earns trust through humility, transparency, and connection rather than dogma.

  12. Episode 40: Reinvent Yourself Before AI Does It For You with Nikki Barua

    · with Nikki Barua

    In this episode of The Human Protocol, host Mykel Salomon sits down with entrepreneur and reinvention expert Nikki Barua for an honest conversation about what it really takes to stay human while building the future with AI. Nikki shares the through line of her own life, from immigrant outsider to corporate leader to founder, and makes the case that the hardest part of reinvention is not learning new skills but unlearning the identity that made you successful in the first place. Together, they unpack why AI is the great equalizer, why your career should be treated like a portfolio rather than a ladder, and how to shift your sense of worth from effort to impact. The result is a grounded, optimistic roadmap for anyone who feels overwhelmed by the pace of change and wants to reinvent themselves before the world forces them to. In this episode, you'll learn: - Why the real skill of reinvention is unlearning, not learning, and how clinging to your past identity quietly keeps you stuck - How to make authenticity your superpower instead of copying others to fit into rooms that were never yours - Why AI is the great equalizer that removes the access barriers of knowledge, resources, and relationships - How to shift where you attach your value, moving from hard work and effort to real impact - Why your career is a portfolio of competencies to mix and match, not a linear ladder to climb - How to spot and tune out outdated career advice from people who peaked in the pre-AI era - Why "curiosity over credentials" is the new measure of who stays relevant - How to reframe AI overwhelm with a sense of play and adventure rather than fear - What stays irreplaceably human: creativity, imagination, empathy, and resilience - Why this moment marks the end of the industrial revolution and a return to being human beings instead of human doings Episode Chapters: 00:00 Stop Doing Old Work 01:01 Podcast Intro and Guest 02:11 Nikki’s Reinvention Story 04:10 Fitting In vs Authenticity 06:34 AI as Great Equalizer 10:45 Outdated Advice and Curiosity 12:30 Identity Traps in Careers 13:58 What Human Reinvention Means 17:16 Playful Mindset for AI Change 19:25 Let AI Take Tasks 21:10 Corporate Worth and Impact 22:51 Career as a Portfolio 24:24 Think Like the Market 25:11 AI Drives Entrepreneurship 26:55 Lower Barriers to Build 28:16 Emotional Cost of Change 32:00 Optimism Through Disruption 34:19 Robots and Higher Value Work 36:09 UBI and Finding Purpose 39:53 Human Advantage in AI Age 43:47 Advice for People and Companies Connect with Nikki Barua LinkedIn: https://www.linkedin.com/in/nikkibarua/ Website: https://www.nikkibarua.com/ Connect with Mykel Salomon LinkedIn: https://www.linkedin.com/in/mykelsalomon/ Website: https://thehumanprotocolgroup.com/

  13. Episode 39: The AI Future Nobody's Talking About: Trust as Infrastructure

    · with James Robson

    In this episode of The Human Protocol, host Mykel Salomon sits down with James Robson, former data protection officer for the UK Labour Party, Founder & CEO of Datus Longevitus, to challenge the idea that data protection is a barrier to progress. Drawing on a decade of GDPR work, James argues that governance is what actually enables innovation, comparing data safeguards to the brakes on a car that let you drive faster, not slower. The conversation moves from the differences between US and European approaches to privacy, to practical ways individuals can protect themselves online, to inspiring real-world examples of data used for public good, including a King's College London study on cash grants for people experiencing homelessness. James and Mykel also confront the darker side of the AI era, from echo chambers and self-radicalization to addictive algorithms and the erosion of critical thinking, before landing on a hopeful vision of trusted data intermediaries and an ethical, transparent future where trust becomes the real infrastructure. In this episode, you'll learn: - Why compliance and data protection can be the condition for innovation rather than its enemy, using the brakes-on-a-car analogy - How storytelling skills translate into understanding data systems and getting people excited about ethical data use - The key philosophical difference between US data law (consumer-focused) and European GDPR (human rights-focused) - Practical steps individuals can take to protect their data, including ad blockers, password managers, and rejecting cookies and trackers - What rights GDPR gives you to request your data, and how that compares to the US patchwork like the CCPA in California - How connecting datasets responsibly can improve outcomes in social care, education, problem gambling, and homelessness prevention - The technical safeguards that make data sharing safe, including end-to-end encryption, immutable ledgers, and the UK's Five Safes framework - Why echo chambers can quietly radicalize people and how dependence on AI threatens independent and critical thinking - The link between addictive algorithms, screen time, and mental health, including recent rulings against Meta and Google - What a trustworthy data future could look like, from trusted data intermediaries to ethical trust scores and nutrition-label-style transparency - Concrete advice for individuals, AI leaders, and governments navigating data responsibility and AI regulation Chapters 00:00 The Importance of Data Governance 05:00 Data Protection as an Enabler of Innovation 10:01 Understanding Data's Role in Organizations 14:47 GDPR: A Barrier or a Blueprint for Innovation? 19:49 Protecting Ourselves in the Age of AI 24:58 Data for Public Good: Real-World Applications 27:39 Data Oversight and Ethical Use 29:22 Addressing Homelessness with Data 33:11 Understanding Adverse Childhood Experiences 35:35 Concerns About Echo Chambers 41:39 The Role of Trust in AI 46:29 The Future of Trusted Data Intermediaries 49:24 Advice for Individuals Navigating AI 51:30 Guidance for AI Company Leaders 53:30 Regulatory Recommendations for Governments Connect with James Robson LinkedIn: https://www.linkedin.com/in/-james-robson/ Connect with Mykel Salomon LinkedIn: https://www.linkedin.com/in/mykelsalomon/ Website: https://thehumanprotocolgroup.com/

  14. Episode 38: How to Tell Your Story and Stay Relevant in the Age of AI with Sabine Hutchison

    · with Sabine Hutchison

    In this rich and wide-ranging conversation, Mykel Salomon sits down with Sabine Hutchison — author, speaker, and founder of the Ripple Network — to explore what it really means to stay human in a world being rapidly reshaped by AI. Sabine draws from her diverse career, her work empowering women to find their voice, and her own hard-won lessons on identity, reinvention, and self-advocacy. Together, they challenge the myth of the straight career ladder, celebrate the messy middle of growth, and make a compelling case for why knowing yourself and being able to tell your story may be the most powerful skill anyone can develop in the age of artificial intelligence. In this episode, you'll learn: - Reinvention without drama: practical steps and persistence - The importance of storytelling and authentic communication - Navigating the in-between spaces and embracing discomfort - The role of mentorship and sponsorship for women in leadership - The impact of AI on careers and the importance of human skills - Feedback as a gift: how to give and receive effectively - The power of pauses and slow speech in public speaking - Balancing efficiency with quality and well-being in work Connect with Sabine Hutchison LinkedIn - https://www.linkedin.com/in/sabinehutchison/ Seuss+ - https://www.seuss.plus/ The Ripple Network Platform - https://theripplenetwork.com Sabina Hutchinson's Book - https://www.amazon.com/s?k=Sabina+Hutchinson+book Connect with Mykel Salomon LinkedIn: https://www.linkedin.com/in/mykelsalomon/ Website: https://thehumanprotocolgroup.com/

  15. Episode 37: The Discipline Protocol: Self-Leadership in the Age of AI w/ Dusty Holcomb

    · with Dusty Holcomb

    What does it take to lead others when you have not yet learned to lead yourself? In this episode of The Human Protocol, host Mykel Salomon sits down with Dusty Holcomb, a leadership coach with 28 years of executive experience, to explore the discipline behind great leadership. Dusty unpacks why self-leadership is the foundation of every high-performing team, how discipline is not punishment but alignment, and why the rise of AI is not a threat to human leaders but a mirror that exposes and sharpens them. From homeschooling roots and managing a 350-person operation at age 23, to building a personal AI chief of staff for daily reflection, Dusty delivers raw, actionable wisdom on how leaders at every level can build internal clarity, develop intentional daily habits, and master delegation to thrive in a rapidly changing world. What You'll Learn in This Episode - Why self-leadership is the foundation of all great leadership and how your internal discipline directly shapes the trust, respect, and performance of your team - The mindset shift every new leader needs to make when transitioning from individual contributor to leading and developing other people - How imposter syndrome shows up even at the CEO and senior executive level and what the most self-aware leaders do to manage it - Why the skills that earned you a promotion are not always the skills that will keep you successful in your new leadership role - The simple daily calendar audit practice that helps leaders identify one task to delegate and convert it into a real growth opportunity for their team - How artificial intelligence can sharpen your leadership rather than replace it, and what it looks like to use an AI chief of staff for daily reflection, gain assessments, and better decision-making - The five questions every leader must help their team answer to move people from doing the minimum to bringing their full effort and purpose to their work - How to write your own personal rules of engagement in under an hour to clarify your values, set expectations for yourself, and invite genuine accountability from the people around you Dusty is offering The Human Protocol listeners exclusive access to the Rules of Engagement Playbook, along with a complimentary DISC personality assessment — a $500 executive-level tool he uses with clients. It’s a practical resource designed to help you apply the self-leadership principles discussed in this episode. Access it free at myrulesofengagement.com. Connect with Dusty Holcomb LinkedIn: https://www.linkedin.com/in/dustyholcomb/ Website: Arqus Group - https://arcqusgroup.com/ Connect with Mykel Salomon LinkedIn: https://www.linkedin.com/in/mykelsalomon/ Website: https://thehumanprotocolgroup.com/

  16. Episode 36: The Identity Crisis of AI and Who Are We When Work Changes w/ Karen Lam

    · with Karen Lam

    In this episode of The Human Protocol, host Mykel Salomon sits down with Karen Lam, Director of Customer Support at Top Hat and co-chair of the Women in Tech employee resource group, to explore one of the most urgent conversations happening right now: how artificial intelligence is not just changing what we do at work, but reshaping who we believe we are. Karen draws on the Promethean myth to explain why AI feels uniquely threatening to our sense of self, and why generations raised on the idea that hard work equals worth are struggling most with the shift.

  17. Episode 35: Your Voice Is Your IP: Staying Human in the AI Era with Alex Sanfilippo

    · with Alex Sanfilippo

    In this episode of The Human Protocol Podcast, host Mykel Salomon sits down with Alex Sanfilippo — entrepreneur, podcast advocate, and founder of PodMatch — to explore a bold idea: in the AI era, podcasting is no longer just a content strategy. It's your brand archive. Your voice, your stories, your frameworks — all of it is becoming intellectual property. So what does that mean for how we show up, build, and create? This episode goes beyond microphones and download numbers. It's about ownership, purpose, community, and the courage to stay human while building the future. What You'll Learn in This Episode - How PodMatch was born — from a conference stage question, hundreds of conversations, and a whiteboard session to a thriving SaaS platform connecting podcast guests and hosts - The 4-step entrepreneurial framework Alex distilled from interviewing hundreds of successful founders: find your passion → get into the community → identify the problem → deliver the fastest viable solution - Why your "why" matters more than your follower count — and how skipping your internal and external purpose leads to brand drift - The truth about podcasting as authority-building — it's not just SEO and visibility. Being a podcast guest shapes who you are and expands your mindset - Podcasting in the AI era — will we be talking to AI avatars of real people? Alex shares where he draws the line on his own IP - The social media shift from follower-based to content-based reach — and why this changes everything for creators - Community over virality — why building a real tribe of aligned listeners beats chasing viral moments - AI, automation, and reclaiming your time — how smart automation frees you to be more human, not less - What policymakers should focus on now — Alex's "controlled burn" analogy for getting ahead of AI regulation - PodMatch's future — going deeper on community and the possibility of live in-person events Connect with Alex Sanfilippo LinkedIn: https://www.linkedin.com/in/alexsanfilippo/ Website: https://podmatch.com/ Connect with Mykel Salomon LinkedIn: https://www.linkedin.com/in/mykelsalomon/ Website: https://thehumanprotocolgroup.com/

  19. Episode 33: Transformation Isn’t What You Think | AI, CX, and Real Change w/ Sarah Caminiti | S2E16

    · with Sarah Caminiti

    In this episode, we challenge one of the most misunderstood ideas in business today: transformation. Most people think transformation means starting over. Burning everything down. Reinventing from scratch. But as Sarah Caminiti, Head of Business Transformation, explains, that’s not transformation, that’s destruction. Real transformation is quieter. It’s slower. It’s built on momentum, small wins, and strong foundations. It’s about rearranging what already exists, not replacing it. We go deep into what actually drives change inside organizations, from leadership behavior to team dynamics to the role of AI. Because the truth is, AI will not fix broken systems. It will expose them. If your foundation is weak, your processes unclear, or your culture misaligned, technology will amplify every gap. This conversation is a practical and human look at transformation across three dimensions: personal, structural, and technological. We explore why most transformation efforts fail, how leaders can create real momentum, and what it takes to build systems that actually work. We also unpack the biggest misconception in today’s AI-driven world: that transformation is fast, easy, and automated. It’s not. It requires clarity, ownership, and intentional design. The biggest takeaway is simple: transformation does not happen in announcements. It happens in the work no one sees. If you are leading change, building teams, or navigating AI in your organization, this episode will challenge how you think about progress, leadership, and what it really means to evolve. 00:00 Intro – The truth about transformation 01:05 Welcome to The Human Protocol 01:45 Meet Sarah Caminiti – Head of Business Transformation 04:00 Career journey and CX foundations 07:50 What people get wrong about transformation 08:10 Metamorphosis vs real transformation (Transformers analogy) 10:30 Why transformation happens through momentum, not big moves 11:40 The problem with performative transformation (LinkedIn vs reality) 13:15 “I am because we are” – The power of collaboration 16:20 The three pillars: personal, structural, tech transformation 17:15 What leaders must shift first (taking up space) 19:30 Transparency, communication, and trust in leadership 23:30 Why assumptions destroy transformation efforts 26:20 The importance of clear requirements and communication 27:40 Why most teams skip the foundation 28:50 AI is not plug-and-play – the real work behind it 30:00 Building and maintaining a strong operational foundation 32:00 Why AI needs ownership, maintenance, and strategy 33:30 The future of roles and preserving human expertise 35:00 What leaders should ask before adopting AI 37:00 Where AI makes sense (and where it doesn’t) 39:30 Designing experiences, not just automations 41:10 How to create momentum in burned-out teams 43:00 Small wins, focus time, and building confidence 45:00 Why leaders must embrace failure as data 47:20 Incentives and noise sabotaging CX 49:30 Final advice – Trust your skills and build with intention

  20. Episode 32: Most AI Failures Don't Start With the Code. They Start With the Contract w/ Rory O'Keeffe | S2E15

    · with Rory O'Keeffe

    In this episode, we break down why AI deployment is not just a tech decision, it is a legal, commercial, and risk decision. Rory O'Keeffe, Commercial & AI Lawyer, shares how most failures do not come from the code itself, but from the contracts, the assumptions, and the lack of clarity around data. Founders often rush into AI tools thinking they are buying software, when in reality, they are taking on a new layer of risk. If you cannot clearly explain where your data goes, you are not deploying AI, you are outsourcing control. We also dive into what founders consistently miss, from weak contract terms to misunderstanding how data is used, stored, and even reused to train models. Rory explains why things like anonymization, auditability, and explainability are not just legal language, they are critical safeguards. The conversation highlights real examples of how AI can go wrong, not because of bad intent, but because of poor inputs, lack of oversight, or blind trust in automation. It is a reminder that AI is a tool, not the decision-maker. This episode is also a practical playbook for founders navigating AI. From asking the right questions before signing contracts to planning your exit before you even start, the focus is on staying in control. The biggest takeaway is simple, AI will not replace you, but someone using AI better than you might. The advantage goes to those who understand both the technology and the responsibility that comes with it. Tune in and learn how to deploy AI with clarity, protect your business, and make better decisions in a fast-moving world. -- TIMESTAMPS: 00:00 Intro 01:05 Most AI failures start in the contract, not the code 02:10 Welcome to The Human Protocol 03:20 Rory O’Keefe – Irish lawyer, founder of RMLK Legal & Beyond the Fine Print 05:40 What founders misunderstand: AI vs automation vs robotics 08:20 Eyes wide open — rushing AI can cripple your company 10:50 Most common contract mistake: Click-through terms & data use clauses 13:40 “We will anonymize your data” — what that really means (and the risks) 17:10 GDPR, CCPA & global privacy laws every founder must know 20:30 Auditability & explainable AI — can they show where it went wrong? 24:10 Agentic AI horror story: Booking a hotel with voice cloning & credit cards 28:50 Power of prompting + why “how” matters more than ever 32:40 Data privacy & security in law firms — on-prem, private instances & hyperscalers 37:20 IP ownership: Who owns prompts, outputs & generated content? 42:10 Indemnification, liability & who pays if AI causes harm 47:30 Termination & exit clauses — avoid tech debt & lock-in 52:10 Human in the loop: Left-brain data vs right-brain critical thinking 56:40 Advice to younger Rory & every founder in the AI era

  21. Episode 31: Building Online Safety in the Age of AI w/ Kalie Nitzsche | S2E14

    · with Kalie Nitzsche

    In this episode, we talk about digital deception in the age of AI and why online trust is becoming one of the most urgent problems we face. Kalie Nitzsche shares the painful personal story that led her to build Fuzzy Technologies after discovering that someone she trusted had created a synthetic identity and lied about nearly everything. What started as heartbreak turned into a mission to help people protect their identity, verify who they are talking to, and stay safer in a world where scams, impersonation, and deepfakes are growing fast. We also get into what Fuzzy is building and why it matters now. From portable identity verification to monitoring name, image, and likeness online, the goal is to give people more control over their digital presence. This conversation also opens up a bigger issue, how AI can be used for harm just as easily as it can be used for protection. Kalie explains why ethical AI, human oversight, and accountability are no longer optional, especially when online fraud is scaling at a pace most people still do not fully understand. This episode is also about leadership, grit, and what it takes to keep going when the path is uncertain. Kalie shares what it has been like building as a woman founder, raising capital, making hard pivots, and leading through rejection. It is a reminder that trust, both online and in ourselves, is something we have to actively protect and rebuild. Tune in and learn why the future of AI is not just about innovation, but about whether we can still trust what we see and who we are becoming online.

  22. Episode 30: AI for Good: Fighting Dementia with Dignity, Play, and Purpose w/ Bruce Elliot | S2E13

    · with Bruce Elliott

    In this episode, we talk about how AI can be used to support people living with dementia in a more human way. Bruce shares how Memory Lane Games started from a simple idea, turning memories into games to help people reconnect and communicate. What they found is that the biggest barrier is not memory loss itself, but frustration. When experiences are simple, familiar, and personal, people begin to open up, share stories, and engage again. We also explore how AI is helping scale this impact. From creating personalized games in minutes to building an AI companion that listens, responds, and adapts to emotions, the goal is not automation, but connection. The system can detect emotional cues from voice, guide conversations toward positive memories, and even capture short moments of joy that families can receive and listen to. This creates a new way for families to stay connected, even when communication becomes difficult. This conversation is a reminder that dementia is not just about memory loss. It affects communication, confidence, and relationships. AI, when used with intention, can help bring back dignity, connection, and small moments of joy. It does not replace human care, but it supports it in ways that were not possible before. Tune in and learn how AI for good can help people reconnect, communicate, and feel human again. -- TIMESTAMPS: 00:00 Intro 01:05 Welcome to The Human Protocol podcast 01:55 Bruce Elliott intro – From dot-com to Memory Lanes Games 03:20 How old family photos sparked Memory Lanes 05:40 The frustration barrier in dementia & how games help 08:40 Errorless learning & gentle game design 11:40 From caregiver play to solo AI conversations 15:20 Detecting 48 emotional cues from voice (joy, nostalgia, agitation) 19:00 Sundowning – Redirecting agitation with personalized stories 23:40 Capturing the 45-second “magic memory” for families 28:10 AI companion that listens, redirects & brings joy 32:50 Data privacy, guardrails & building trust with vulnerable users 37:20 Simple ideas + AI = powerful impact for good 42:10 The loneliness epidemic & why voice is the new UX 47:00 Future of conversational AI for dementia & beyond 51:40 Final message – AI for Good needs more champions

  23. Episode 29: The Real Reason Enterprise AI Projects Stall w/ Larissa Schneider Unframe | S2E12

    · with Larissa Schneider

    In this episode, we break down why most AI projects fail, not because of the technology, but because of how they are managed. Larissa Schneider, Co-Founder and COO of Unframe, shares that the real gap is not in the models, but in execution. Many companies jump into AI without clearly defining the business problem they want to solve. Strategy decks look good, but when it comes to operations, projects stall. If there is no clear goal, no defined ROI, and no trust in deployment, AI will not deliver real value. We also talk about what actually works in enterprise AI. Start with the problem, not the tool. Measure outcomes. Focus on workflows that are broken, manual, or slow. The companies that succeed are not the ones chasing every new AI product, but the ones building systems that fit their business, their people, and their existing tech stack. There is also a strong reminder that AI is not just about automation. It requires alignment between IT and business teams, clear governance, and people who understand how to use it effectively. This conversation is a reality check for leaders. AI is not magic. It is a tool that only works when paired with clear direction, strong execution, and trust. The companies that treat AI as a business solution, not just a trend, are the ones that will move from idea to real impact. Tune in and learn what it really takes to deploy AI in the enterprise and get results that matter. -- TIMESTAMPS 00:00 Intro – The real gap in AI projects 00:12 Why business owners must expect ROI from AI 00:24 Deploy AI with trust or don’t deploy at all 01:12 Most enterprise AI pilots stall – here’s why 01:40 Welcome to The Human Protocol podcast 02:08 Why enterprise AI fails: organization, not technology 02:35 Larissa Schneider introduction – Co-founder & COO of Unframe 03:36 From Nutanix to cybersecurity to founding Unframe 04:24 Where real AI projects are failing in 2025 05:02 Stop buying hype tools – solve actual business problems first 06:40 Build vs Buy vs Consultancy – what actually works 09:15 The danger of strategy decks without operational reality 12:30 Common failure: no clear success criteria for pilots 15:50 How governance, risk & politics kill AI adoption 19:20 Real-world trust & security barriers in enterprises 23:40 Why most “cool” AI demos never scale 27:10 The power of starting small with high-priority pain points 31:50 AI agents – current reality vs future hype 36:20 Foundational models vs wrapper apps – where the value really is 40:10 Anthropic, cloud code, co-works – what matters right now 43:50 Guardrails for AI – what policymakers should focus on 46:00 Balancing regulation without killing competitiveness 47:48 When is efficiency enough? – The human side of AI 48:30 Final advice – start with your real business pain 48:53 Closing & call to action for AI leaders

  24. Episode 28: Don't Be Scared of AI. Be Scared of the Competitor Using It w/ Roberto Martinez | S2E11

    · with Robert Martinez

    In this episode, we break down what AI really means for business owners today. Not the hype, not the headlines, but the real work behind it. Roberto Martinez, Founder & CEO of Braven Agency, shares why most small businesses feel left behind and how the gap is not about tools, but about clarity. It starts with knowing your pain points, your goals, and having simple processes in place. Without those, AI will not fix anything. It will only expose what is already broken. We also talk about what actually works. Start small. Fix one problem. Use AI to improve workflows, reduce time, and lower costs. The businesses winning today are not the ones chasing every new tool, but the ones using AI to make their operations better. At the same time, there is a real risk that many ignore. Most data breaches are caused by human error, not technology. If you do not have clear systems and security protocols, your business is more exposed than you think. This conversation is a reminder that AI is not about replacing people. It is about how people think, build, and adapt. The ones who take action, test, and learn will move forward. The ones who wait will fall behind. Tune in and learn how to start using AI in a way that actually moves your business forward. -- TIMESTAMPS: 00:00 - Intro 01:06 - Reality Check: Small Businesses Don’t Need an AI Lab or Big Budget 01:49 - Guest Intro: Roberto Martinez – Google Coach & Small Business AI Advisor 02:29 - Roberto’s 10+ Years Helping SMBs Scale with AI 03:50 - Biggest Disconnect Between AI Headlines vs Small Business Reality 04:17 - “Slow… Then All at Once” – Why You Must Start Using AI Now 05:30 - 3 Key Areas: Own Your Data, First-Party Strategy & Cybersecurity 07:31 - How to Approach Small Businesses: Start with Pain Points or Goals 09:36 - Why Processes & SOPs Are AI’s Best Friend 11:09 - Real Example: Hostel Onboarding Manual → AI-Powered Experience (NotebookLM) 13:26 - Low-Hanging Fruit Strategy: Start Small for Quick Wins 15:33 - Marketing Agency Case: Cut Logo Design Time from 25h to 6-7h with AI 17:47 - What NOT to Do with AI: Protect IP & Avoid Cybersecurity Risks 20:03 - Data Privacy Warning – Most Breaches Are Human Error 22:42 - The Walled Garden Approach: Own Your Customer Data & Experience 24:13 - Predictive Analytics: Delight Customers Like Four Seasons 27:30 - How to Prove ROI to Skeptical Small Business Owners 29:40 - Start Small, Show Fast Value & Use Real Testimonials 31:54 - Why AI Slop & Bot Comments Are Killing Social Engagement 34:35 - Unit Economics, Lead Costs & KPIs – Let AI Benchmark for You 37:43 - Human Element Still Wins: Authenticity Beats Generic AI Content 41:05 - Final Advice for Business Owners Not Using AI Yet 42:30 - Step-by-Step: Write Pain Points + Goals + SOPs Then Ask AI 45:08 - Advice to Younger Self: Start, Make Mistakes, Don’t Fear Failure

  25. Episode 27: The AI Paradox: What AI Reveals About Us w/ Ty Givens | S2E10

    · with Ty Givens

    AI is not the solution. It is the mirror. In this episode of The Human Protocol, Mykel Salomon sits down with Ty Givens to unpack a hard truth about AI in customer support, CX, and leadership. As more companies rush to adopt AI automation, chatbots, and AI agents, many are finding that AI does not fix broken systems. It exposes them. From messy workflows and weak documentation to unclear escalation paths and poor ownership, this conversation shows what leaders need to face before they can scale AI the right way. Ty Givens shares real-world lessons from years of experience in support operations, CX leadership, AI deployment, and scaling teams. She explains why AI in customer service still needs human judgment, why leaders must become more technical, how poor documentation creates weak AI outcomes, and why the future of support will depend on curiosity, execution, and accountability. This episode is for anyone leading customer experience, customer support, operations, AI transformation, or service strategy. Key Topics: - Why AI exposes broken processes instead of fixing them - The truth about AI in customer support and CX - Why leaders need to become more technical in the AI era - How bad documentation leads to bad AI answers - What companies get wrong when deploying AI agents and chatbots - Why ownership and accountability matter more than ever - Where human support still matters most - How to build the right foundation before scaling AI automation -- TIMESTAMPS 00:57 Ty Givens introduction & career journey 03:59 Founding CX Collective – helping leaders build better 04:37 AI pressure in CX & support teams today 05:31 What really breaks when you deploy AI? 07:58 Real client story – sales vs support AI bots 13:00 Why leaders must understand frontline work in AI era 18:00 Programming systems is now part of leadership 22:40 Curiosity VS pretending to be strategic 28:00 How AI exposes burnout & unclear escalation paths 33:20 Don't automate broken processes – fix them first 38:50 Humans should handle complex, meaningful problems 43:10 CSAT often drops after AI rollout – here's why 48:20 Customers don't care if it's AI or human – they want fast, correct answers 52:40 Transparent AI vs pretending it's a person 57:37 Final advice to younger Ty: stay curious

  26. Episode 26: Beyond Virality: What It Really Takes to Build Apps That Last w/ Jonathan Maxim | S2E9

    · with Jonathan Maxim

    In this episode, we break down why going viral is not the same as building something that lasts. Jonathan Maxim shares that in the AI era, building an app is easier than ever, but getting real users, keeping them engaged, and turning that growth into a real business is still the hard part. A million views can still lead to very few downloads. That is why founders need to stop chasing vanity metrics and start focusing on what actually matters, product strength, user value, monetization, and a system that encourages people to share.

  27. Episode 25: Why Execution Matters More Than Ever in the Age of AI w/ Drew Carmichael | S2E8

    In this episode, we break down what it really takes to build a business in the AI era. Drew Carmichael shares how AI has lowered the barrier to entry, but at the same time raised the standard for execution. Anyone can access tools today, but very few can build systems, stay consistent, and turn effort into real results. His journey shows that success is not about age or experience, but about taking action, adapting fast, and learning through failure. We also talk about what actually drives growth. Focus on one thing. Keep it simple. Build systems that remove manual work and create efficiency. From automation to AI tools, the goal is not to overcomplicate, but to solve real problems. There is also a strong reminder that not all AI use leads to better outcomes. Poor use of AI can lower quality, reduce trust, and hurt conversions. The human element still matters, especially when building relationships and communicating value. This conversation is a reality check for anyone starting or scaling a business. There is no shortcut. It takes focus, consistency, and the willingness to push through challenges even when things are not working. The people who stay committed, keep learning, and continue to execute are the ones who build something that lasts. Tune in and learn how to go from idea to execution, use AI the right way, and build a business that actually grows. -- TIMESTAMPS: 00:00 Intro – AI lowered entry, raised execution bar 00:27 Real story: 100+ massage guns rejected by Amazon 01:15 How setbacks led to Shopify success 01:55 Advice for starting a business in 2025 02:15 Welcome to The Human Protocol podcast 02:35 Drew Carmichael intro – young founder building with AI 03:20 Why age doesn’t equal experience anymore 04:50 Discipline over hacks in AI era 07:30 From e-commerce failures to multi-brand success 11:40 Building systems that scale without losing trust 15:20 The real cost of “AI makes it easy” mindset 19:10 Execution beats ideas every time 23:40 How young founders are outpacing veterans 28:10 Balancing speed with long-term character 32:50 AI tools vs human discipline & character 37:20 Handling massive setbacks & pivots 42:10 Advice for 20-somethings starting today 47:30 Why character compounds more than code 52:10 The future belongs to intentional builders 57:40 Tough moments hit everyone the same 01:00:45 Final thoughts – stay human in AI world

  28. Episode 24: The BIGGEST Mistake Veterans Make When Seeking HELP | S2E7

    · with Rob Greene

    Finding healing is not always a straight path — and sometimes true recovery happens beyond conventional therapy. In this episode (S2E7) of The Human Protocol, we explore the powerful story of Rob Green, a US Navy veteran who faced deep trauma, PTSD, and personal loss, and ultimately discovered healing through alternative approaches and connection with nature. After struggling with traditional mental health systems and medication-focused treatment, Rob began searching for deeper meaning and holistic healing methods. Through forest therapy (Shinrin-yoku), mindfulness, and immersive experiences in nature and community, Rob transformed his life and learned the power of presence, resilience, and self-discovery. This conversation explores mental health, trauma recovery, alternative healing strategies, and how stepping away from constant digital noise can help reconnect us to ourselves. 👉 If you are interested in emotional resilience, personal growth, and new perspectives on healing, this episode is for you. 🎧 Watch now and explore a different path to healing and transformation. #mentalhealth #ptsdrecovery #healingjourney #alternativetherapy #NatureHealing #forestbathing #shinrinyoku #mindfulness #emotionalwellness #resilience #selfdiscovery #veteranstory #mentalhealthawareness #personalgrowth #futureofwork #HealingBeyondTherapy #futureofwork #HumanProtocolPodcast #podcastepisode #traumahealing #holistichealing #innerhealing

  29. Episode 23: The Future of Career Growth, Leadership, and AI w/ Carlee Wolfe | S2E6

    · with Carlee Wolfe

    In this episode of The Human Protocol, Mykel Salomon sits down with Carlee Wolfe to explore how artificial intelligence, workplace change, and shifting career expectations are reshaping the way people think about success. Traditional career ladders are no longer the only path forward. Promotions and job titles still matter, but today’s professionals also need clarity, adaptability, curiosity, and confidence to grow in a fast-changing world. Mykel and Carlee talk about how AI is transforming hiring, talent management, leadership, and professional development. They explore why problem-solving, human judgment, and self-awareness are becoming even more valuable as technology takes over more routine tasks. This conversation also looks at how professionals can stay grounded in their identity and purpose while navigating new tools, new expectations, and new definitions of growth. Whether you are building a career, leading a team, hiring talent, or rethinking your next move, this episode offers practical insights on how to grow in a more intentional and human-centered way. If you want to understand the future of work without losing sight of what makes growth meaningful, this conversation is for you.

  30. Episode 22: AI Is Great at "How." But Not "Why." | Moving AI From Pilot to Production w/ Ian P Cook | S2E5

    · with Ian P Cook

    In this episode of The Human Protocol, we explore what it really takes to move AI from a promising idea into something that works in the real world. Ian P Cook joins the conversation to break down the gap between a successful proof-of-concept and a production-ready AI system that can actually deliver value at scale. It is one thing to build a demo. It is another to ship AI that performs reliably, integrates into business workflows, and holds up in production. This conversation looks at the practical side of AI deployment, from building strong production pipelines to avoiding the common mistakes teams make when trying to scale machine learning systems. Ian shares insights on what often goes wrong, why many AI projects stall after the prototype stage, and what teams need to think about if they want their models to work beyond the lab. The episode also touches on architecture, operational readiness, and the real-world decisions that separate experimentation from execution. Whether you are an AI engineer, startup founder, data scientist, product leader, or tech operator, this episode offers a grounded look at how to build AI systems that do more than impress in a demo. If you want to understand how AI moves from proof-of-concept to production, this conversation gives you a practical framework for making that happen.

  31. Episode 21: Why Storytelling Matters More Than Ever in the Age of AI w/ Danny Brassell | S2E4

    · with Danny Brassel

    In this episode of The Human Protocol Podcast, Mykel Salomon sits down with Danny Brassell to explore why storytelling is becoming the ultimate advantage in the age of AI. As content becomes easier to generate, the real differentiator is not more information, but more authentic human connection. Danny shares how personal stories, especially failures, create deeper trust and engagement than polished success narratives.

  32. Episode 20: Why Community Matters More Than Ever in the Age of AI of AI w/ Scott Tran | S2E3

    · with Scott Tran

    In this episode of The Human Protocol Podcast, Mykel Salomon sits down with Scott Tran, founder of Support Driven, to explore what it really means to build a community in the age of AI. As technology continues to reshape how we work and communicate, this conversation highlights a powerful truth: community is not just where we belong, it is where we grow. Scott shares the story behind Support Driven, how it started as a simple podcast and evolved into a global community for support professionals. The discussion dives into what makes a community thrive, why it should serve its members first, and how meaningful relationships drive long-term success more than tools or products ever could. It is a reminder that growth does not come from scale alone, but from consistency, trust, and genuine connection. They also explore how AI is transforming customer support, creating both opportunities and noise. In a world flooded with automation and content, the real advantage comes from human relationships and thoughtful engagement. Whether you are building a community, leading a team, or navigating your career, this episode offers practical insights on how to stay grounded, build trust, and grow something that lasts.

  33. Episode 19: S2E2 - Choose To Be Your Own Champion w/ Dorice Horenstein

    · with Dorice Horenstein

    S2E2 - Choose To Be Your Own Champion w/ Dorice Horenstein In Episode of The Human Protocol, host Mykel Salomon sits down with global thought leader Dorice Horenstein to explore what it truly means to become your own champion in a world increasingly shaped by stress, burnout, and rapid technological change. This powerful conversation dives into positive intelligence, self-awareness, and the importance of building inner strength to navigate modern challenges. Dorice shares her inspiring journey from education to becoming a global voice on leadership and personal development, highlighting how authentic human intelligence remains irreplaceable — even in the age of AI. Together, they discuss the role of empathy, community, and meaningful connection in shaping a balanced and fulfilling life, while examining how social media can influence self-perception and personal growth. Key topics include: ✅ Positive intelligence and daily practices for mental resilience ✅ Balancing life challenges and preventing burnout ✅ The impact of AI on humanity and human values ✅ Authentic leadership and self-championship ✅ Social media’s effect on identity and confidence ✅ The importance of empathy, connection, and community-driven futures This episode offers practical insights for leaders, professionals, and anyone seeking clarity, balance, and purpose in today’s fast-changing world. #thehumanprotocol #DoriceHorenstein #positiveintelligence #selfleadership #personalgrowth #mindsetmatters #emotionalintelligence #leadershipdevelopment #humanpotential #mentalwellbeing #futureofwork #innerstrength #personaltransformation #selfawareness #growthmindset

  34. Episode 18: S2E1 - Turning On Machines: What AI Adoption Really Requires from Today’s Leaders w/ Zac Engler

    · with Zac Engler

    Summary In this episode of The Human Protocol, host Mykel Salomon engages with Zach Engler, Chief AI Officer at C4 Technical Services, to discuss the transformative impact of AI on leadership, work, and society. They explore the importance of understanding AI, the need for self-reflection, and the future of work in an AI-driven world. Zach shares insights from his journey in AI, the trifurcation of work, and the role of agentic thinking in adapting to new technologies. The conversation emphasizes the importance of preparing organizations for AI, the implications for government policy, and the need for individuals to embrace change and self-discovery in the face of rapid technological advancement. Takeaways AI is not replacing humans, but changing the nature of leadership. Understanding AI is crucial for effective leadership in the modern era. Self-reflection is essential to navigate the impact of AI on personal and professional life. The future of work will involve a trifurcation of tasks between AI, humans, and a combination of both. Organizations must adopt a crawl, walk, run approach to AI implementation. The societal impact of AI will be profound, affecting all sectors of work. Agentic thinking will be vital as AI becomes more autonomous. Governments need to consider ethical implications in AI development and deployment. Individuals should focus on their identity beyond their job roles in an AI-driven world. The future will require a balance between technology and preserving human culture. Chapters 00:00 Navigating the AI Era: Leadership Challenges 02:54 Zach Engler: A Personal Journey into AI 06:06 The Evolution of AI: From Concept to Reality 09:05 AI's Impact on Work, Life, and Relationships 11:57 The Power of Agency in AI Development 14:49 Agentic Thinking: The Future of Work 17:50 Trifurcation of Work: AI, Humans, and Collaboration 20:56 Preparing for the AI-Driven Future 23:47 The Race for AI Supercomputing 26:56 The Future of AI: Predictions and Possibilities 33:53 The Importance of AI Leadership 39:16 Navigating the AI Landscape 42:29 Turning On Machines: A Historical Perspective 51:53 Embracing AI: Messages for Individuals and Organizations 58:28 The Future of AI and Humanity

  35. Episode 17: Ep #17 -Human First: Personal Branding in the Age of AI w/ Joe Fang

    · with Joe Fang

    Summary In this conversation, the speakers discuss the critical role of authenticity in today's professional landscape, emphasizing its importance in building connections and maintaining humanity. They explore the value of embracing imperfection and the confidence required to stand out in a world that often prioritizes perfection. Takeaways Authenticity is crucial for building connections. 82% of professionals believe in the importance of authenticity. Confidence is key to standing out. Embracing imperfection adds value to our humanity. Perfectionism can hinder genuine connections. Being authentic helps maintain our true selves. The digital age demands more authenticity. Imperfect individuals can inspire others. Authenticity fosters trust in professional relationships. Humanity thrives on genuine interactions. Chapters 00:00 Introduction to The Human Protocol Podcast 00:50 Embracing Imperfection and Authenticity 01:09 Human First Personal Branding in the Age of AI

  37. Episode 15: Ep #15 - Scaling Ethics: Architecture, Accountability, and the Future of Leadership w/ Ryan Roberts

    · with Ryan (Gus) Roberts

    Takeaways Ethics must be integrated into the architecture of AI systems. Curiosity drives innovation and leadership. AI poses risks that require proactive architectural planning. Measuring AI ethics is crucial for accountability. Most businesses fail due to lack of architectural foresight. The Architecture Maturity Index helps identify vulnerabilities. Contingency planning is essential for business survival. Leadership should focus on systems that support ethical decision-making. Government must regulate data collection to prevent information asymmetry. Future leaders must understand AI's implications for society. Summary In this episode of The Human Protocol Podcast, host Mykel Salomon engages with Ryan Roberts to explore the intersection of ethics, architecture, and leadership in the age of AI. They discuss the importance of integrating ethical considerations into the design of AI systems, the need for accountability frameworks, and the role of curiosity in driving innovation. Ryan shares insights on the Architecture Maturity Index, a tool for identifying vulnerabilities in organizations, and emphasizes the necessity of contingency planning for business survival. The conversation also touches on the responsibilities of government in regulating AI and the importance of preparing future leaders to navigate the complexities of AI ethics. Chapters 00:00 The Ethics of AI and Leadership 02:28 Curiosity and Personal Growth 05:25 Understanding Ethical Architecture 10:00 The Importance of Accountability in AI 15:34 Measuring AI Ethics and Accountability 19:10 The Role of Human Oversight in AI 24:14 Architecting for Success in AI 29:36 The Future of Ethical Leadership 30:58 Understanding AI's Impact on Leadership 34:41 The Architecture Maturity Index Explained 40:39 Scaling: More Than Just Revenue 46:59 Designing for Failure: The Importance of Contingency Planning 51:46 Future Leadership in the Age of AI 54:42 Government's Role in AI Regulation 58:08 Advice for the Next Generation on AI

  38. Episode 14: Ep #14 - Recruit to Retain in the Age of AI w/ Janice Litvin

    · with Janice Litvin

    Summary In this episode of The Human Protocol Podcast, host Mykel Salomon and guest Janice Litvin discuss the evolving landscape of recruiting in the age of AI. They explore the importance of maintaining human connections in recruitment, the role of AI in streamlining processes, and the critical need for companies to focus on retention by fostering a supportive workplace culture. Janice shares insights on how to rehumanize recruitment, the significance of psychological safety, and offers practical advice for job seekers and HR leaders alike. The conversation emphasizes that while technology can assist in finding talent, it is ultimately the human element that sustains relationships and drives success in organizations. Takeaways AI can assist in recruitment but cannot replace human connection. Retention starts from the first interaction with candidates. Companies must ensure their culture aligns with employee values. AI tools can have biases that need to be audited. Recruitment should focus on both skills and cultural fit. Communication is key in the recruitment process. Job seekers should highlight unique skills and accomplishments. HR leaders must prioritize the well-being of their teams. AI should be used to enhance, not replace, human interaction. Fostering psychological safety is essential for employee engagement. Chapters 00:00 The Evolution of Recruiting in the Age of AI 02:10 Janice Litvin: A Journey from Tech to Recruiting 05:01 The Importance of Human Connection in Recruiting 11:52 Retention: The Key to Successful Recruiting 16:04 The Role of AI in Recruitment: Benefits and Pitfalls 21:50 Wellbeing and Company Culture: A New Era of Expectations 28:21 Navigating the Future: Balancing AI and Humanity 33:16 Embracing Change and Passion in the Workplace 35:48 Recruit to Retain: The Importance of Fit 39:15 The Human Element in Recruitment 43:15 Understanding Workload and Burnout 46:56 Rehumanizing Recruitment in the Age of AI 50:33 Advice for Job Seekers in a Changing Landscape 54:00 Guidance for Companies Implementing AI 01:00:00 Ethics and AI: A Call for Critical Thinking 01:00:22 Advice to a Younger Self: Embracing Self-Worth

  39. Episode 13: Ep #13 - The Capacity Gap: Unlocking Human Potential in the Age of AI w/ Philippe Mesritz

    · with Philippe Mesritz

    Summary The conversation explores the critical need for businesses to adapt to the AI landscape. Philippe Mesritz emphasizes the importance of training teams across various functions to thrive in an AI-driven world. He warns that failure to embrace AI will lead to obsolescence, highlighting the evolving roles in sales, customer success, and support as they integrate AI technologies. Takeaways It's essential to train teams for an AI world. Legacy systems will face challenges in the AI era. Adaptation to AI is crucial for business success. Sales strategies need to evolve with AI integration. Customer success roles are changing due to AI. Support functions must adapt to new AI tools. Understanding AI's impact is vital for all employees. Continuous learning is necessary in an AI landscape. Businesses must prioritize AI training for their teams. Ignoring AI trends can lead to significant problems.

  40. Episode 12: Ep #12 - Leading Human: Developing Leaders in the Age of AI w/ Alisha (Ali) Joseph

    · with Alisha Joseph

    Summary In this episode of The Human Protocol, host Michael Salomon engages with Alicia Joseph, a leadership development expert, to explore the evolving landscape of leadership in the age of AI. They discuss the importance of empathy in leadership, the necessity of adapting to AI's impact on work, and the significance of real-time feedback and coaching. Alicia shares her journey into leadership, emphasizing the importance of purpose over title, and offers practical advice for organizations and individuals navigating the integration of AI into their operations. The conversation highlights the need for a human-centric approach in leadership, especially as technology continues to advance. Takeaways Leadership is a responsibility, not just a job title. Empathy is essential for effective leadership in the AI era. Real-time feedback and coaching are crucial for leadership development. AI cannot replace the human element in leadership. Understanding your team's individual needs is key to successful leadership. Organizations must have a clear strategy for integrating AI. Leaders should not fear admitting they don't have all the answers. Research is vital for AI founders to understand their market. Policies around AI should allow for flexibility and learning. Young leaders should embrace technology and learn continuously. Chapters 00:00 The Human Element in Leadership 05:58 Ali's Journey into Leadership 11:04 The Essence of Leadership 14:27 Navigating AI in Leadership Development 24:25 Real-Time Learning and Development with AI 32:19 Getting Started with AI in Leadership 37:25 Unlocking AI and Automation Benefits 39:16 The Future of Leadership: Empathy Matters 41:35 Navigating Change with Empathy 44:32 The Importance of Empathy in Leadership 45:01 Advice for Aspiring Leaders 51:52 Integrating AI: Strategy is Key 55:51 Advice for AI Founders 01:00:01 Policy Making in the Age of AI 01:02:43 Advice for the Next Generation 01:05:12 Closing Thoughts: Embracing Humanity

  42. Episode 10: Ep #10 - Brave Conversations: AI, Change, and the Human Side of Work w/ Neal Travis

    · with Neal Travis

    🎧 What does it take to lead with courage in an era of AI and constant change? In this episode of The Human Protocol, Mykel Salomon sits down with Neal Travis to explore the human side of transformation , from vulnerability and adaptability to communication and trust. Together, they unpack how leaders can hold brave conversations that spark clarity, reshape culture, and guide teams through uncertainty.

  43. Episode 9: Ep #9 - Ideas You Didn’t Know You Had: AI and the Future of Content w/ Andrew Rios

    · with Andrew Rios

    Summary In this episode of the Human Protocol Podcast, host Mykel Salomon and guest Coach Andrew Rios discuss the intersection of AI and human creativity. They explore how AI can serve as a tool for idea generation, content creation, and amplifying creativity while emphasizing the importance of maintaining a personal touch in the content produced. The conversation also touches on the cautious navigation of AI technology, the role of businesses and governments in implementing AI, and the personal journey of finding one's voice through technology. Takeaways AI can surface hidden ideas and creativity. Maintaining a personal touch is crucial in AI-generated content. AI serves as an idea generator and thought partner. The journey of content creation can be enhanced with AI. Creativity is amplified through the use of AI tools. Self-reflection is key to leveraging AI effectively. Businesses should prioritize employee training in AI tools. Governments need to regulate AI with a fresh perspective. AI can help individuals find their voice sooner. Starting personal with AI can lead to significant improvements. Chapters 00:00 The Human Story in AI 01:43 Unlocking Ideas with AI 05:41 The Future of Content Creation 10:07 AI as an Idea Stimulator 13:59 Creativity Amplified by AI 17:20 Maintaining Authenticity in Content 20:19 AI as a Personal Assistant 25:34 Caution in the Age of AI 27:57 The Power of Storytelling and Memory 29:28 Learning from the Past 31:01 AI as a Creative Assistant 33:08 Engaging with AI: The Art of Questioning 37:06 Unlocking Potential Through Inquiry 39:04 Human-Centric AI Integration 40:08 Starting Personal: The First Steps with AI 44:44 Empowering Employees in AI Adoption 47:43 Regulating AI: A New Perspective 49:36 Advice to a Younger Self

  44. Episode 8: Episode #8 - The Responsibility Protocol: Guiding AI with Human Intent w/ Kenji Hayward

    · with Kenji Hayward

    Summary In this episode of The Human Protocol Podcast, host Michael Salomon and guest Kenji Hayward discuss the transformative impact of AI on customer support. They explore the importance of leading AI responsibly, the need for continuous learning, and the significance of maintaining the human element in AI interactions. Kenji shares insights on how to integrate AI effectively, emphasizing the importance of upskilling teams and leveraging data for proactive support. The conversation highlights the evolving roles in customer support and the necessity for leaders to embrace AI with a mindset focused on quality and customer experience. Takeaways AI is fast and capable but not self-aware. Companies must write the human story in AI. Leaders need to guide AI with intent and accountability. Continuous learning is essential in the age of AI. AI should enhance, not replace, human interaction. Support leaders have control over AI implementation. Quality of service should not be compromised for efficiency. AI can provide valuable insights from customer data. Proactive support is the future of customer service. Embracing AI requires a mindset shift for individuals and organizations. Chapters 00:00 The Human Protocol: Embracing AI Responsibly 04:59 Understanding AI's Impact on Customer Support 09:58 The Importance of a Continuous Learning Mindset 14:54 AI as a Tool for Empowerment, Not Replacement 20:01 Redefining Customer Support Roles in the Age of AI 24:50 The Human Element in AI Integration 29:55 Crafting a Personalized AI Experience 30:22 Integrating AI as a Co-Pilot in Support Operations 33:35 Leveraging Customer Data for Insights 36:10 Proactive Support: Anticipating Customer Needs 39:31 The Future of Support: Meeting Customers Where They Are 41:59 Getting Started with AI: Practical Steps 44:29 Empowering Individuals with AI Superpowers 48:55 Maintaining Authenticity in AI-Driven Communication 53:30 Advice for Individuals and Leaders on AI Implementation 59:03 Quality Over Quantity: The Role of AI in Support 01:00:57 Government's Role in AI Enablement and Regulation

  45. Episode 7: You Can’t Automate What You Don’t Understand: The Human Intelligence Behind Financial Fluency

    · with Jay Nathan

    In this episode of the Human Protocol Podcast, host Mykel Salomon engages with tech executive Jay Nathan to explore the critical intersection of leadership, financial literacy, and the evolving role of AI in business. They discuss the importance of understanding financial metrics for effective leadership, the nuances of unit economics, and how AI can enhance efficiency without replacing human decision-making. Jay shares valuable insights for new leaders in tech, the significance of cash flow over revenue, and the potential risks of the current AI bubble. The conversation emphasizes the need for practical learning in conferences and the importance of solving real problems with technology.

  46. Episode 6: Episode #6 - The 2-Person Startup Revolution: AI, Agents, and Human Vision w/Bradley Friemel

    · with Bradley Friemel

    Keywords AI, startups, entrepreneurship, fractional CTO, technology, innovation, business, leadership, human creativity, future of work Summary In this episode of The Human Protocol Podcast, host Mykel Salomon engages with tech visionary Bradley Freemel to explore the intersection of AI, entrepreneurship, and the future of startups. They discuss the rise of fractional CTO roles, the impact of AI on lean startups, and the importance of human creativity in an AI-driven world. Bradley shares insights on how startups can leverage AI to enhance their operations and the challenges that come with it. The conversation also touches on the responsibilities of AI companies, the role of policymakers, and advice for aspiring entrepreneurs. Takeaways Bradley Freemel identifies himself as a problem solver. The future of startups is leaning towards smaller, agile teams. AI can significantly reduce the time and effort needed for coding and development. Human creativity remains essential in an AI-driven landscape. Fractional CTO roles are becoming increasingly relevant for startups. AI can enhance customer support and improve user experience. The last 10% of any project is often the hardest to complete. Startups have the freedom to innovate faster than larger enterprises. Policymakers need to understand AI to create effective regulations. Entrepreneurs should leverage AI for market research and product development. Titles The Future of Startups in an AI World Navigating the AI Revolution: Insights from Bradley Freemel Sound bites "I'm a problem solver." "AI is a golden tool." "Please do good." Chapters 00:00 Introduction to The Human Protocol 01:53 Bradley's Journey in Tech and AI 05:36 Understanding the Role of a Fractional CTO 08:47 The Future of Startups with AI 13:18 The Human Element in AI Development 18:54 Navigating Growth and Scaling with AI 23:27 Leadership and Understanding AI 27:05 The Positive Impact of AI on Society 29:23 The Personal Touch of AI in Everyday Life 30:39 The Rapid Evolution of AI Technology 32:11 Navigating the AI Landscape: Tools and Solutions 34:58 Intellectual Property and AI: Concerns and Solutions 38:21 Building a Company: Leveraging AI for Success 43:45 Advice for Individuals and Companies on AI Adoption 49:17 Guidance for AI Developers and Policymakers

  47. Episode 5: Episode #5 - Resilience & Efficiency: The Human Advantage in the Age of AI w/ Sam Chandler

    · with Sam Chandler

    Summary In this episode of The Human Protocol, host Mykel Salomon engages with customer retention expert Sam Chandler to explore the intersection of AI, resilience, and human connection. They discuss the importance of resilience over efficiency in the age of AI, the psychology behind customer engagement, and how AI is reshaping customer expectations. The conversation emphasizes the need for empathy in customer support, the role of storytelling in maintaining human connection, and the importance of trust and transparency in AI interactions. Sam shares valuable insights on preparing for the future of work with AI, offering advice for individuals, companies, and governments on navigating this evolving landscape. Takeaways Resilience is more valuable than efficiency in the age of AI. Understanding customer psychology is crucial for engagement. AI should enhance, not replace, human interactions. Empathy is essential in customer support and AI implementation. Companies must prioritize user experience over mere efficiency metrics. Storytelling remains a powerful tool for human connection. Trust in AI systems is built through transparency and quality. Preparing for AI involves continuous learning and adaptation. Governments need to keep pace with technological advancements. The future of work will require a blend of human skills and AI capabilities. Chapters 00:00 The Human Protocol: Introduction to AI and Humanity 02:00 Resilience vs. Efficiency in the Age of AI 07:19 The Psychology of Customer Engagement 10:58 AI's Impact on Customer Expectations 17:49 Preparing for the Future of Customer Support 22:18 The Power of Storytelling and Community 23:59 The Evolution of Customer Engagement in AI 26:10 Transparency in AI Interactions 26:51 Governance and Ethical Considerations in AI 29:39 The Role of Creativity in AI Marketing 30:59 AI Fatigue and Consumer Trust 34:55 Building Trust in AI Support Systems 38:10 The Future of Human Roles in Customer Service 43:10 Leveraging AI for Data Insights 43:45 Advice for Individuals and Companies on AI Adoption

  48. Episode 4: Episode #4 - The Human Upgrade: The Discipline of Reinvention in the Age of AI w/ Amir Khawaja

    · with Amir Khawaja

    Keywords AI, leadership, adaptability, governance, technology, human experience, empathy, future of work, digital transformation, critical thinking Summary In this episode of The Human Protocol Podcast, host Mykel Salomon engages with Amir Khawaja, a distinguished engineer and leader in AI and technology. They discuss the importance of adaptability and discipline in the age of AI, the evolving roles within organizations, and the ethical considerations surrounding AI governance. Amir emphasizes the need for empathy in leadership and the significance of critical thinking as a vital skill in navigating the future with AI. The conversation also touches on the role of government in regulating AI and the implications of technology on society. Takeaways Reinvention is a continuous process, not a one-time act. Discipline is crucial in adapting to rapid changes in AI. Understanding the problem you're solving is key to effective AI implementation. AI's effectiveness is dependent on the quality of data provided. Critical thinking will be the most valuable skill in the age of AI. Empathy is essential for leaders to address concerns about AI. AI governance must involve cross-functional teams for effective oversight. The future of work will see roles evolving and hybridizing due to AI. Awareness of AI's resource consumption is important for sustainability. Meeting oneself is crucial for adaptability in a changing world. Chapters 00:00 Introduction to The Human Protocol Podcast 01:44 The Philosophy of Service and Leadership 03:37 AI and the Discipline of Reinvention 06:08 Adaptability vs. Reinvention in Leadership 08:57 Evolving Roles in the Age of AI 12:54 The Importance of Understanding 'Why' in AI Implementation 13:38 Concerns About AI Disruption 18:31 The Human Upgrade in the Age of AI 22:08 The Balance of Automation and Human Involvement 24:45 AI Governance and Leadership Responsibilities 31:59 Embracing Creativity with AI 32:49 Navigating AI Conversations with Empathy 34:58 Grounding Principles in Times of AI 37:08 Getting Started with AI 39:59 The Importance of Critical Thinking in AI 41:57 Experimentation and Implementation of AI in Business 45:55 Trust and Data Sourcing in AI 50:31 Government's Role in AI Regulation 55:05 The Resource Challenge of AI 58:54 Advice for Future Generations in the Age of AI

  49. Episode 3: Episode #3 - Learn AI or Be Led by It: Why AI Literacy Matters for Everyone w/ Tiffany Whitener

    · with Tiffany Whitener

    Keywords AI literacy, technology, leadership, human-centered AI, responsible AI, data privacy, ethical AI, future skills, AI adoption, personal transformation Summary In this episode of The Human Protocol Podcast, host and guest Tiffany Whitener discuss the importance of AI literacy for everyone, emphasizing that understanding AI is crucial for personal and professional growth. Tiffany shares her journey with AI, illustrating how it has transformed her daily life and work. The conversation covers the impact of AI on jobs, the necessity of responsible AI development, and the importance of data privacy. Tiffany encourages listeners to embrace AI as a tool for enhancement rather than a replacement, highlighting the need for diverse voices in AI development and the role of leadership in fostering AI adoption. The episode concludes with advice for various stakeholders, including non-users, tech leaders, and governments, on how to navigate the evolving landscape of AI. Takeaways AI literacy is essential for everyone, not just tech professionals. Tiffany's journey illustrates the practical applications of AI in daily life. AI can enhance creativity and problem-solving skills. Understanding AI is crucial to avoid being left behind in the job market. Leaders must model AI adoption to encourage their teams. Responsible AI development requires diverse perspectives. Data privacy is a significant concern in AI usage. Prompting is a critical skill for effective AI interaction. AI should be viewed as a tool to elevate human capabilities. Embracing change and continuous learning is vital for personal growth. Chapters 00:00 Introduction to AI Literacy 02:32 Tiffany Whitener's Journey with AI 10:52 The Importance of AI Literacy 12:11 Embracing Change: AI as a Tool 21:15 Human Transformation and Reinvention 28:28 Data Privacy and Ethics in AI 33:35 The Importance of Ethical AI 38:46 Mastering AI: The Art of Prompting 44:29 Using AI Responsibly 50:24 Advice for Embracing AI 54:13 The Role of Government in AI Regulation

  50. Episode 2: Episode #2 : The Rise of Campfire Communities

    · with Nate Brown

    In this episode, we explore how the future of connection isn’t scale — it’s _belonging_. Nate Brown unpacks why “campfire communities” are emerging as the most powerful spaces for learning, leadership, and loyalty in an AI-driven world. From the fall of performative engagement to the rise of purpose-driven micro-communities, this conversation is a call to build *with heart, not hype.*

  51. Episode 1: Episode #1 : Redefining the role of the Tech Leader in the Age of AI Disruption

    · with Renard Henry

    In this episode of The Human Protocol Podcast, host Mykel Salomon engages with Renard Henry, Head of IT at Toyota Connected, discussing the evolving role of IT leaders in the age of AI. Renard shares his journey from New Orleans to becoming a technology executive, emphasizing the importance of mentorship and leadership. The conversation explores the shift of IT from a support role to a strategic partner, the impact of AI on future job roles, and the necessity of balancing technological efficiency with human connection. Renard also provides insights on the skills needed for the future workforce and the importance of governance in AI implementation.