Ep #9 - Ideas You Didn’t Know You Had: AI and the Future of Content w/ Andrew Rios

Full Episode Transcript

This is the full recorded conversation from The Human Protocol Podcast, published by The Human Protocol Group. © 2026 The Human Protocol Group. Please link to and attribute the original episode when referencing this conversation.

THE HUMAN PROTOCOL PODCAST (00:04.43)
Hello everyone. We are at a real turning point where companies write algorithms, governments write law, and someone has to write the human story. And this is what this space is and will be about. What if the best ideas you've ever had are already in your notes, hidden somewhere, just waiting for AI to surface them?

Welcome to the Human Protocol, the podcast about staying human while building the future with AI. I am your host, Mykel Salomon. We talk about AI leadership and humanity, not in theory, but in how they shape our everyday lives. Today, I'm joined by my friend, Coach Andrew Rios, a global customer experience and support operations leader.

With more than 25 years of experience leading teams from scrappy startups to 14, 100 giants like Cisco and Fitbit. Known for his coaching first leadership style, Coach Rios has built and scale world-class customer support operations, implemented global strategies, and mentor leaders at every level to drive both customer delight and business value. Beyond the office,

He's a runner, advisor, a speaker, and a proud youth coach for his son's soccer and football teams. Bringing that same energy, and I can attest to that, and passion to the sidelines as he does for the workplace. Please welcome Coach Rios. Welcome to the Human Protocol.

Andrew Rios (01:50.958)
Michael, thank you for having me. mean, God, thank you for those nice words. I really appreciate it. Glad to be here. Really looking forward to this conversation.

THE HUMAN PROTOCOL PODCAST (02:00.798)
Awesome. Perfect. Today, we're going to be exploring how AI can unlock the ideas we didn't know we had and what that means for the future of content. Caution and conscious leadership. To kick things off, my friend, I would like to ask you something I ask every guest on the show, which is when we remove the LinkedIn bio, this bio that I just talked to right now when I introduced you.

Everything that maybe Schad's GPT knows about coach Rios. Who is coach Rios? At his core.

Andrew Rios (02:39.169)
the core, a giver, a giver and a door opener, a giver and a door opener, a giver of opportunity to those that I'm that I'm surrounded by and a door opener for those in the community and for those in the world really and I'll give an example of that is I think I've been blessed with some opportunities and chances and

people to bet on me to grow as a leader. And I'm grateful for that. So every day, kind of every week and every every time I work with someone or a team, you know, my team here at Cityside, I think about how can I open a door for someone where the door may have not been open? How can I give for my experiences to make it just a little bit easier for them? Maybe make a get that raise a little earlier, get that promotion a little earlier, get that confidence a little earlier, get that

that opportunity a little earlier. And I say that too, because I blend that with my youth coaching. When I see those eight, nine year olds right out there, I always talk to them, you know, I'm in front of their parents, I talk to them as they're little humans and little adults, you know, and try to prepare them for the world. As cheesy as that might sound, I give her, and the lover of sports, and the lover of sports.

THE HUMAN PROTOCOL PODCAST (04:08.696)
That's beautiful. And that's where the coach come into play. When you look up to coaches is you're looking for someone that is gonna be there for you, that is gonna show you the path and share with you, right? Open the doors for you. So thanks for sharing that with us. Really appreciate that, my friend. Okay. Let's say when we first start talking about, what would be that topic?

Andrew Rios (04:26.984)
you

THE HUMAN PROTOCOL PODCAST (04:36.642)
that you feel passionate about that can resonate with people based on the overall message of the podcast. And you instantly you say, listen, I think we should talk more about this, which is what is the future of content in times of AI and how we can leverage AI to really help us with content in a way that we still keep in our voice, our brand, and we keep us

been us when people read our posts and show our content and see our content. And instantly also as well for me, say, yes, this is a very interesting topic because the way I look, more more people leveraging AI for content, we are seeing things done right and things not done right. Basically, over relying on AI, doesn't make you sound like you.

Right. And that's what we're trying to bring to the show today and discuss today. What are the things that you think can help us move forward, but keeping our voice. So what are those things, Coach, that when you're looking at the state of content AI today, you think we all should be talking more about, for example?

Andrew Rios (05:56.922)
You know, I think it's a, it's a idea generator, you know, and when you and I started talking about this, I was a little bit vulnerable and I, and it started out with, Hey, I'm just starting my AI journey, I guess, officially, right? I've been a long time Grammarly user. think that was my first piece of AI that I could really say I used and started embracing and see some benefits of it.

And I always tell people that's the only AI I trust. It's kind of my joke about that. Longtime user. So I saw that benefit of how it made me, crispared my writing, made me think about more of what I was trying to say and made me really take back and it became a proofreader, right? It became a proofreader for me. And it said, that's how I would say it, but I'm going to write it. And I want to write it this way, but I don't want to write it like,

We were taught in high school with all of these specific ways. I want to kind of still have my personality. So that helped me with it. And I really, really embraced that. So then, you know, back to just recently, and when I mean recently, my friend, I'm talking about the spring of this year, right? You know, the youth sports season had ended. So I had some time on my hands and, know, I was, was working on a few things and I wanted to kind of share some ideas out.

and create content, right? And think about sharing with the support community. So I decided to go back to one of my earlier LinkedIn posts from a year and a half ago that got some decent engagement, right? And when I mean decent, I mean just decent, because I'm no official creator. I just like to share my ideas. And I said, you know what? I'm going to update this, right? I'm going to update this with some thoughts from today.

a year and a half later, a different perspective. And it was actually an article for job seekers. People in our network, unfortunately, were impacted. And I wanted to kind of put a post out there to kind of not uplift, but say, hey, give some ideas, different ways to think about it, how I went through it. And then a year and a half later, what those ideas were. So I updated article. So I played with it for a couple of weeks. I just kept messing around with it. I ah, it's still not right. It's still not right.

Andrew Rios (08:15.72)
And then finally I decided, you know what? I'm just going to load, GPT on my computer and I'm going to run it through there. And I'm going to, and I didn't even know what kind of prompt I was going to do. I just said, I'm going to try it. Um, and I went in there and I pasted and I said, I decided I was going to talk to it. Okay, please. This is an article from a year and a half ago. And at the bottom, I have added some updated bullets. Could you please, and I actually said that, could you please update this?

and make it more concise so that the message is positive and affirming for those that are just entering the transition phase of their career. Long prompt. And I just hit enter and I sat there, you know, took a sip of my coffee and said.

Andrew Rios (09:03.164)
Wow. And it kicked back. First, a bunch of emojis and all the things. I kind of wiped all those out and I said, wow, interesting. And I spent probably the next hour refining it, saying, taking different pieces of it and saying, I like this. Now, and then I started putting the coach theme into it. And I said, now put it in my voice. I put it in the coach real's voice that it started to pick up and it started talking about first downs and touchdowns and kind of those things. And I still

I went to sleep. So that was kind of my process. I went to sleep on it, woke up the next morning and said, okay, I'm going to relook at that again. I'm going to relook at that again. And with the bread, a good night's sleep. And then after a couple more days of just playing with the prompting, the learning, I said, wow, this, this has, this is how I would say it. This is an updated article. And then I posted it, right? But it was many, many, many revisions and revisions. And then I always say this too, before that,

I looked at it and I said, what's anything that's missing that coach reels flare that anything that I would add. And then I add it to it. So then when I look at it, I go, Hey, I didn't write that for me. It helped me make it a lot better than what I, it took what was in my head and the visual that I see it being and put it out there for me. that was, that's, that was the start of the journey. and, and here we go. Right.

THE HUMAN PROTOCOL PODCAST (10:31.338)
It's awesome because that kind of paint a picture and show people what the starts look like and the excitement of going through and discovering what the capabilities are and even surprising you in a good way because what you had in your mind with the prompt, it helped you get the return that you say, wow, this is exactly what I was expecting. This is a lot like...

I wanted to see and it helps us all to visualize things in a way that sometimes you did not even know it was possible. And that exactly what part of the message of this podcast is for people. Start small, right? Start going through exactly as you did, for example, get all posts of you, ask ChildGPT or any of these other tools to review it.

and try to find your voice on what you're getting because the AI part of it is learning about you a lot. What you like, what you don't like. So it gets, it should be keep getting better and better basically.

Andrew Rios (11:38.408)
Mm-hmm.

Andrew Rios (11:44.26)
And you know, Michael, you say it's spot on, you know, now today it's gotten better at what I don't like, right? Those early first versions. It was really more about deleting things. I pull it out, drop it into a Google Doc, start editing going, I don't like any of this, but I like this right here. Right. It was a big come and I was like, yeah, that's what everybody, no, I like this. So I would take that and say, okay, we're going to build from this. And then I started talking.

in my language, all right, Coach Rio's playbook is the following, right? And I would kind of run it through like that. So today it's learned that I don't like those certain things, I'll just say, certain things that come back and it's easy to build from, makes it quicker to move on to the next one. And I say it's an idea stimulator because sometimes it will come back and all the stuff I delete, go, that didn't hit, this did,

That reminds me of, and then I'll go back to a notebook that I have in my garage, because I'm a writer, I love notes, I like my maps, and it'll pull back. I'll say, oh, in 2021, I talked about that here at a workshop. Let me pull that note out, and then it brings back, gives me an idea.

THE HUMAN PROTOCOL PODCAST (13:03.694)
can you not feel excited about this? when, when what you just said is just beautiful, because that is exactly what I'm feeling is an idea, a stimulator. And it's like your creativity, it amplifies your creativity. And that's where every time I talked about this with anyone, family, friends, I'd say, this will allow us to be more creative. Because before,

Maybe because we couldn't do it, we didn't have the skills, we were not thinking about being more creative. But now with all these AI solutions that enable us to be more creative and design for us and visualize it for us, it's really amplifying and pushing us to be more creative. And I think this is what the future will look like a lot, a lot more. Us in charge of our destiny in a way.

that our ideas, right, we will be in charge of our ideas and we will be kind of more entrepreneurs in a way because we're gonna be able to build things based on what our creativity and these plus these AI solutions can enable us to do. And that's what is key to this type of conversation and I see it my friend. We should be getting more and more creative as we move forward.

Andrew Rios (14:25.508)
Absolutely. And the creativity is buried within us sometimes. And one of the examples I give is, I took a transcript from one of my earlier talks, which was a brutal talk I gave, first talk, and I was giving a message, the message was kind of lost in there. I was nervous all the same, but I took the transcript and I dropped it in.

THE HUMAN PROTOCOL PODCAST (14:47.894)
You were who? Who was that back then? my God, delete that.

Andrew Rios (14:51.026)
Woo, that's a whole nother conversation. I hope that's still not floating out there. But you know, I took the transcript because I remember the message I was trying to get across. Put the nerves aside, put the first time on stage aside, put, you know, the preparedness I do now that I didn't do then, right? And I said, OK, this is a talk I gave five years ago. This was my first talk.

Please, and this is one of my early testing, and I would tell people, let's test it. You can just test it and play with it like a video game. Please highlight any opportunities for improvement because I use OFI, opportunity for improvement, right? I'm feeding the machine to say, this is how I talk. Come back and tell me what I could have done better and ask me questions that make me think about preparing better. That right there gave me some notes to just as I walk around.

thinking, wow, that's interesting. I'm going to take that next time I talk. And then it helped with polishing the message and saying, OK, now I'm going to post this later as a recap later in the year. And it's kind of set the stage to what I call creating little piles of content for the future, where the idea is not necessarily polished off, but you know it's there. You're like, I'm going to come back to it. And I think this is the beauty of all of the tools, is that you're able to do that.

THE HUMAN PROTOCOL PODCAST (16:07.758)
Mm-hmm.

Andrew Rios (16:13.638)
Right. and then the visual aspect of it, I'm just going to get ready to start playing with it, which is I love a whiteboard, right? I love writing notes in my notebook and then showing people like, Hey, here's the flow of the journey, but I'm horrible at building PowerPoint slides. Right. So someone needs to get better at gamma. Someone's going to start using more of these tools to bring to, put that part that I'm not strong in and that I've always had, you know, people on my team or people in the community I can lean on and kind of go help with partner with.

That helps. And I think that's kind of some of those, those, those, those assistance, those gifts that we should be taken from, from AI.

THE HUMAN PROTOCOL PODCAST (16:52.142)
Yeah, nothing will replace you going through the process. That means you putting in the work. I mean, we all have to go through it, learn it, understand it, and let's see what works and what doesn't work. And no one will do that work for us. And the day that we'll leave the machines or a piece of code doing, letting it do it for us, then we're going to be losing our voice and what makes us original.

Right. And especially in the world of content creation, we don't want to sound like everyone else because people are looking up to us for specific reasons. And that's what make us unique. And that's what we need to continue to fight for. And it is our responsibility to make sure our content. It has us on it, even though it may be enhanced by AI is still coached reals when people read it.

Right? It still coach reels in those words and those stories because you or I, don't want to, you know, sound like everybody else that maybe just copy and pasting straight from Chars GPT without looking at the response, correct?

Andrew Rios (18:05.154)
Exactly. Because you know, there's words, and I mean, can't think of them. I think I'm throughout the chat we have, but that I don't use the chat, it'll come back and I'll say, I don't use that word. Now, and I go back to this, we talked about this earlier. There's, you got to use the tools that are around you. What I found is kind of the problem, one of my processes is Grammarly is usually the final thing I run it through. Because Grammarly over the years has learned my tone, my voice, my words as my dictionary.

Right? And some words would be quote unquote misspelled, but no, that's how I'm talking. That's how I want it. You know, I want teamwork with the hyphen this time instead of teamwork with wax, because that's how I want it right now. So that's the other thing that I say is like, you you to your point, not losing your voice, the way you communicate your energy, right? Your energy, your passion, the level that you communicate, right? You know, and that's what I found.

THE HUMAN PROTOCOL PODCAST (18:35.15)
Mmm.

Andrew Rios (19:03.72)
is that usually Grammarly is the last one because it'll do that little fine tuning again where like, ah, this is how you bridge sentences together. know, this is where he does dot dot dot dot dot, right? So gotta use, train it though too. And that's the one thing I learned, I guess if I go back, I probably, like I mentioned early spring, I was just playing with it with different things. Cause it'd be like, oh, well, let me now take this presentation and dump it in and say, give me five highlights from this. Like I literally started just

I would spend evenings and weekends just going, let me try this. Let me try this. And I would just title it something, beta testing this, beta testing that. And I would say, it was an eye-opener. It was like, It would be like, take this website and give me the top reasons why I'd want to go partner with them. And it's like, interesting. And it would come back and give you that. Then you can start digging into it and it gives you ideas to ask another question.

THE HUMAN PROTOCOL PODCAST (20:04.49)
It gives you ideas for you to come up with more ideas, right? As you say, it's stimulating along the way. We should be using ShotGPT and others to stimulate our creativity because the more you ask and the more ideas and recommendations you're getting, it keeps your brain thinking, right? And say, this is right. So how can I do this then? How can I implement it? What I need to change and what's next? So it keeps you moving.

At least for me, it's like, you just put it there, and I feel the same way. It's stimulating my brain to continue to work. And the more I ask and the more I get output, the more I want to enhance, improve, and find out how I can continue to put out there.

Andrew Rios (20:51.112)
Absolutely. It helps. know, Tom, it's a great helper of tone. You know, I was helping out a fellow coach, a fellow youth coach, reply to the league about a letter he had received. Right. And he didn't know his instant instinct was to reply with stuff. And I was just chatting with them after the practice. And I said, hey, what do you what do you want to accomplish with your reply? You know, I just we're talking and he was I want.

THE HUMAN PROTOCOL PODCAST (21:04.235)
Mm-hmm.

Andrew Rios (21:19.432)
you know, so on, so on, so on. said, okay. So, and I told, I shared with him a little bit of my process and I said, hey, if I was you and I was in your shoes, what I would do is I would talk it into my phone, into the notes and just talk it and get it all out, whatever it was, the question, and don't think about the order, just drop it. Then I would write it through ChadGPT and I would add, and then I just gave him a few ideas and I would say,

And then a couple days later, we tried it again and he let me know, you know, he had been playing with it, experimenting with it as well, but he hadn't thought about it like that. For him it was something else. And I came back and he goes, was interesting. As I was giving it more information to Polish, it came back and said, you sound pretty angry here. Your tone is very combative. Would you like another version that is more...

THE HUMAN PROTOCOL PODCAST (22:18.286)
Tone it down, coach. Tone it down, basically, Tone you, okay?

Andrew Rios (22:18.342)
I forget the word. Yeah, exactly. More of you're trying to build a community, you want to build a relationship and move forward rather than. And he was like, no, I want this. So he just kept going back and forth. And eventually it ended up in a balance where he was able to share his mind, his piece, what he wanted, ask his questions. And it was funny because he told me, chat GPT at told them at the end and not feel like you're being pushed around.

Because it was very, but it landed because then the email that he sent was a lot better than what he would have sent four days previously, right, after that. you just never know when you can share that kind of advice and help somebody that can help them, right? And I think that for me was a, it's a good little story that I'll tell around when I get a chance because it's gift.

THE HUMAN PROTOCOL PODCAST (23:16.462)
It is definitely a gift and thanks for sharing that and and I also sympathize with that same sentiment that Every time I talk about it or or tell people how to use it imagine having a personal assistant That have multiple skills you name it whatever you need that personal assistant, which is chargey PD or others Will help you with it. It's really something

It is amazing when you look at it. Before, may probably were going to Google or search engine to try to find answers to what you were trying to find out. But now you have all that knowledge in one tool that whatever your question is, it will help you with some answers and some recommendations and feedback.

Andrew Rios (24:10.696)
Absolutely. think you bring up a good point there too. I think there's that potential perspective out there, right? Everybody trusts Google for the most part. At this point, you Google something, but now GPT's at the top, right? They're Gemini's serving up stuff. That opposite is true, kind of, I still think, with the GPT's, the OpenAI's, everything kind of out there, which is don't trust it right away because you never know, right? But you can ask the questions that help you have a little more trust in it, which is...

THE HUMAN PROTOCOL PODCAST (24:26.574)
Mm-hmm.

Andrew Rios (24:42.131)
And if you're doing some kind of research with it is, and if you're going to cite something, please tell me where you're citing it from. Please tell me the book or the, and so that when it comes back and says, people say that 96 % is whatever, it will then tell you, come back, this is where I got it. So you can go look. So it's become, you know, I don't know if we're starting to date ourselves now, but you know, when I, when I wrote my first paper, junior high, high school, it was from an encyclopedia.

It was from the books that my parents bought and I would go get information from and say, then I have to cite this and learn this. And then as I went into college computers and all that, start to come in to play, right? This is the same thing. It's just faster. You get more ways, more information, right? So it's a good tool. I like the way you called it the assistant, because that was one of the first things I mentioned to my wife, my partner, Paula, when I was playing with it one night. Like, it's like an assistant. You could feed your calendar in here.

And it's funny because I go back to the vulnerability part of it. I've been in technology my entire career, right? I started in broadband and DSL and VoIP and CyberStream. I've through all the technology changes, In SaaS. But I was a late adopter, you will say, into the GPT era. So I tell some folks, know, hey, Sarah, out there. I just got into it. She's like, finally, Rios. And I'm like, man, it's a game changer. So yeah, I guess I'm on the bandwagon, but I'm cautious.

THE HUMAN PROTOCOL PODCAST (26:06.71)
It is.

THE HUMAN PROTOCOL PODCAST (26:10.454)
It is a game changer and we all should also be cautious and that's part of why these conversations are needed because this is still what our humanity is really on the line, right? That's why when you went through at the beginning of the conversation through your thought process and logical steps,

I liked when you mentioned that you spent time on reviewing the answers, making sure it has your voice on it. Because I think it is really what's going to set you and us apart, especially when you are creating content that people still see your voice on it. And for that, you need to spend time, right? Refining, refining and refining to make sure that what you're getting from Child GPT or others,

before you post it, it has coach for you's intent, voice, empathy, and whatever the message you're trying to convey. So we cannot exhaust more and more that this will be as good as you want it to be, but you need to be responsible about it. And that means dedicating time to review and refine, review and refine. It cannot be just copy and paste, because if not, you're going to sound like

it runs like a lot of people.

Andrew Rios (27:35.632)
Absolutely, absolutely. And I just kind of reiterate that too, is some of the, you know, can throw it, give me five ideas from this post and it'll give you five ideas. It will. I find that I look at those and go, no, I'll take that one. Okay, now let's take, it just gave me the idea or, you know, something we're talking about, but it's another reminder for me. And no pun intended there. It's a reminder. Sometimes I'll get the prompt and I'll be reminded back to that.

THE HUMAN PROTOCOL PODCAST (28:00.846)
Mm-hmm.

Andrew Rios (28:04.476)
meeting at Fitbit that changed my career or that conversation when I was at Cisco with that director that then I didn't know how impactful it was, but that I was reminded of it by the prompt. And I think that's what's happened recently as you kind of, I start to go back and look at some old notes, some old parts of my career and the prompts come up, right? And I'll go, wow, I remember.

I'm going to tell that story. I think that's a great, or, and it's funny to say that, that was a story in the making that I didn't even know. And that's also.

THE HUMAN PROTOCOL PODCAST (28:44.108)
Yeah.

Andrew Rios (28:48.808)
keeps the humanity part of it, right? It's like, it helps you remember and not forget. So now it's in there, it's a prompt, it's a document, it's like, I'm gonna talk about this later. And we mentioned that, right? Because I laugh and I tell people all the time, I probably have 1500 notes on here of ideas that are 10 % written, 20 % written, 30%, 90 % written, but they're just all moving, you know, and.

It's because of those ideas and I just don't want it to be lost. I'm like, I'll come back to it.

THE HUMAN PROTOCOL PODCAST (29:24.574)
Imagine, you know, how many untold stories are out there that this type of tool and technology should, and my hope is will help to resurface because when you are using it more and more, you keep your memory working and more ideas will come from the past and maybe things that in the past you didn't even think about it. And this will help us to bring more and more of those memories back on.

Right? Back to your point. That's where we see also.

Andrew Rios (29:54.472)
Absolutely. Absolutely. And for other...

Oh, no, I was just gonna say so others can continue to learn from them. Kind of what I was saying earlier is like share, give back so others can learn from those stories, from those lessons.

THE HUMAN PROTOCOL PODCAST (30:11.842)
Yeah, that's the beauty of it. Cause even if it's a something from the past, can teach us probably one or two things today. Cause there's always lesson learned in everything, in every experience, even if it happened in the past.

Andrew Rios (30:27.368)
Absolutely, absolutely.

THE HUMAN PROTOCOL PODCAST (30:31.284)
Also, that's also why we're seeing a lot of people kind of, you know, writing books today. This is also something that AI is helping a lot of us with, bringing those memories and visualizing those memories via books, because that's what kind of AI helps a lot of people, not only from writing the story, but also people are using AI to summarize books, for example.

give me the best of the whole book or from the chapters. So they have so many multiple use cases, my friend, that think the sky's the limit basically with this.

Andrew Rios (31:16.878)
Absolutely. You know, one question I would ask, I would, I would ask folks out there who are thinking, God, but how can AI help me? I do this occupation. I do this occupation or I do this or I'm not, I'm not any of the things that I've just heard, you know, the last 30 minutes, right? I think you asked yourself is, what's that one skill that you don't have? AI can probably help you with it a little bit. It probably could. Excel, Word, Writing.

reading, summarizing, idea generation, marketing, those kind of things. And that's one of the conversations or questions I'll throw out to people when we kind of chat over coffee about how can they help me? I'm just a customer service rep on the front line doing hotel management service. but what kind of repetitive questions do you have to answer? What are some challenging situations that you're in?

THE HUMAN PROTOCOL PODCAST (32:04.248)
Mm-hmm.

Andrew Rios (32:12.124)
What are some conversations that you are afraid to have with guests that you don't necessarily know the words for? Give it to AI. will give you back something to start with. And it becomes that partner. We talked about that assistant. I guess it's like this. It's kind of the same question. I'll ask someone this. If you could have an assistant help you, a virtual assistant, what would you have them help you do? One of the early things people always say is, well, help me manage my calendar and emails. I'm like, great. There's a tool for that.

THE HUMAN PROTOCOL PODCAST (32:44.152)
Yeah, absolutely. And it is and will continue to be an assistant and it will continue to be our thought partner because the more you use, kind of it's a it goes both ways, right? It's learning from you and you're learning from it and it will continue to help visualize and and be more creative in ways that you did not know it was possible in the past. And that's where

when I start thinking more and more about this topic that we are discussing today and what could be those kind of human protocols for reflective creativity, right? So what can someone do if they are not using it today to start using AI to surface their own hidden brilliance? So what could you tell people and what would be those basic steps for them to follow to start kind of

leveraging those brilliant moments and brilliant ideas that they may have, but it hasn't surfaced yet. What would you tell them?

Andrew Rios (33:56.498)
Just start asking questions. I would just say, just start asking the question. Start typing the question that you're asking out loud or that's in your head, right? I've experienced, write it down, read it out. I've experienced the following and then tell the story. This is what I learned from it. Who could I share this with and how could I share it with them?

Because that might be what you ask a friend or a colleague, right? Who would benefit from this? There you go. Three questions, you fed it. It's going to come back with something. It's going to come back with a demographic. It's going to come back with a summary and some bullets of what you were writing. It's going to come back with some maybe prompts. Then it's going to come back with follow-up questions. Would you like me to now? Right? And I think that's what I've, as I say, just engage in that conversation. Right? And it is a conversation.

right, with the machine coming back to you based on the question. And don't be afraid to ask a follow-up question, right? And don't be afraid to tell it what you don't want it to do, for example. No, I don't like bullet number three. I don't want to talk about that. Let's talk about this bullet. And they will come back and give you that, right? That's the first thing is just start like that. Keep it simple. And then it will go.

it will take off for you. You'll start to have more ideas. You'll be, you'll be, it'll, it'll just, it'll be like a lightning bolt that hits out. I'm going to ask it this now. I'm going to, I'm going to start by, and I said this to a job seeker the other day. And I'm like, look, cause they wanted to, they were, they were just, it was simple coffee, right? And they were just like, Hey man, I just want to, I think I'm just going to pay for a resume writer. And I just asked, I said, yeah, that's an option. If you have, you know, someone that you trust and

You have that means of income that you want to pay for that right now while you're in transition, do that. Have you ever thought about just slapping it into chat? And I usually just that phrase, have you thought about just slapping it into GPT and seeing what it came back with? And then, it was after a 20 minute conversation, right? This is just a little time in the community giving it to someone. It's like, they were turned to all the things they did and you what they're looking for. And then the next step. I'd say, just use GPT for it. It'll help. It'll help. It'll help you with the formatting. It'll help you with everything.

Andrew Rios (36:21.746)
that you would pay someone else to do that doesn't know you. This will get to know you a little bit more. What you shared with me, share with the machine. It'll come back. A few weeks later, you know, he just emailed me and shared back like, look, look, look at the resume. Look what my resume looks like now. And I'm, I can tell this story, right? He was more confident in it. He's like, I could tell this story. I feel confident applying for these jobs. And I'm like, awesome. So the combination of a 30 minute free chat with someone from the community, right. And technology, the tool.

helped this person at least start a confident journey into transition, right? And maybe saved them a little bit of money, gave them more confidence. And what I told them afterwards was, you what you got that you wouldn't have got from a resume writer was that confidence and that feeling now, because it's yours. Like you wrote that, you did that, right? This isn't, you know, you're comfortable with it. You know, this is who you are. So, you know, good luck. So, you know, here's to hoping that over the next few months.

He follows up, says me a note that he's landed his next opportunity. But that's what I would say. That's an example.

THE HUMAN PROTOCOL PODCAST (37:26.158)
couldn't say it better myself, it takes one question to change the course of your life, because it really will change your life. Because once you get started on it, there's no way back. You're not going to stop asking questions. You're not going to stop letting your mind run free and start creating things yourself with the help of ShadGPT or other AI solution. And as Kosh just said, it takes only one question, one prompt.

for you to get started on this because the more questions you ask, the more questions that you will get. It will keep you thinking as you move along. Don't think that this is only one way. No, this is both ways. It will ask you questions back. It will keep your brain motivated. It will keep your brain thinking. It will keep you being creative because at the end of the day, you are the one that are going to lay out what is the idea and create the idea that you want to. The tool will help you visualize it.

and will help you refine it. But the idea comes from you. You are the one that knows what you want to accomplish. But it really does all it takes to get started. One prompt and there's no way back.

Andrew Rios (38:37.544)
Absolutely. And you'll be thankful for it and your community will be. And as I like to say, you'll be powered up. You'll be powering yourself up.

THE HUMAN PROTOCOL PODCAST (38:50.85)
Yeah, you will have a superpower that you did not think you have. And maybe you did know or you do not have the skills, but these extra superpower, it's everything you need to make your vision and bring your vision to reality. And this is what Coach Rios is using it for. And this is what I'm using it for, what a lot of people are using it for. And I think that's what really the future will look a lot like. It's yourself.

and your superpowers with the help of AI for the most part.

Andrew Rios (39:23.24)
Well said.

THE HUMAN PROTOCOL PODCAST (39:26.146)
Yeah. Great stuff, my friend. Great stuff. Thanks for sharing all those insights. I think it can give people an understanding that we need to continue to create content, yes, but keeping our voice as human as ourselves, it should be kind of our priority. And for that to continue to happen, it's our responsibility to spend time refining the message.

that we're getting from these AI solutions until we are fully satisfied that still Coach Rio's present on that message and not basically a machine for the most part.

Andrew Rios (40:10.887)
Absolutely. Humans first. Technology powers up humans.

THE HUMAN PROTOCOL PODCAST (40:16.802)
There you go. That's a winning combo. And that is our responsibility to keep it that way, to keep it as our co-pilots. And that will take all of us continue to work together on. My friend, the next question is really just one question, but kind of divided into multiple groups.

which is really what would be your piece of advice for those individuals, human beings that haven't even started working with AI yet. They don't know anything about AI.

Andrew Rios (41:03.528)
you

Andrew Rios (41:09.072)
Ask yourself a couple of questions, maybe some thought provoking questions, action provoking questions. What is something you want to get better at? I want to be a better cook. So ask yourself where you'd like to improve. Maybe that will help. Ask yourself something maybe you'd like to learn. Hey, I'd like to learn the following over the course of the next X amount of time.

How would I go about doing that? So ask some improvement type questions, right? And that could be, you know, for the job searching market, it could be for a presentation. I gave this presentation last year. I have to give it again this year. These are a few things that I'd like to add. Give me some ideas. Just start with where you need a little bit of help, guidance, right? Just real easy. It could be,

And I think this is, I think what I just said is kind what I really, I guess, want to say is it doesn't have to be professional, human. Keep it personal. Start personal. If that's where it is, start there first. I want to organize my summer here. Give you one last example, I guess, my friend is here is my sports schedule for the next four months. And I fed it two calendars.

Here is the Raider schedule. Here's the Trojan schedule and this Fedit. Tell me when I can have X time to do the following. That would have taken me boards looking, calendar here, moving, moving. It came back in 10 seconds and said the following weekends you have and you also have these evenings. Boom, personal assistant. What would have taken me a few nights of work was literally done in an hour.

THE HUMAN PROTOCOL PODCAST (42:55.278)
Hmm.

Andrew Rios (43:03.344)
Right. Calendar planned out now through the rest of the year, which as father first coach, you know, team manager, you know, friend that was big to see. And that is sometimes a challenge thing for all of us. So start personal is what I'd ask. Start with that personal challenge first.

THE HUMAN PROTOCOL PODCAST (43:25.738)
It makes me think a lot and I was just paying attention to every single word that you just said. I see a lot of more and more self-reflection will be needed. And I hope this also helps us to be more focused on our goals and what we're trying to accomplish. Or at least make us think on what we are trying to accomplish.

Sometimes for a lot of people, they don't even plan themselves. They don't have even goals that they're trying to accomplish. And the self-reflection part of it comes, as you just put it at the beginning, with what is it that you're trying to do, right? And that simple question is, depending on what you're trying to accomplish, get started, ask questions, right? But it's...

not doing anything is really not an answer anymore. We all should be paying attention to all this development because it's really accelerating. And while we're trying to communicate to everyone, it's one way or the other, people need to learn it. Because only when you learn and spend time on it, using it the way you use it, it does not matter. And we are not asking you to be an expert on anything because we are not experts at this. We are just also going and navigating through this change.

Andrew Rios (44:48.776)
you

THE HUMAN PROTOCOL PODCAST (44:51.52)
and sharing with you all how we are using it and how we think it can add benefits to you and giving you ideas, right? But the part about is what you're trying to accomplish is what we want to communicate to everyone. Make sure that you pay a lot more attention to what is really what I want to do with my life. And based on that, these are all the tools that are out there and these are ideas how people are using, but one way or the other.

we all should get started. So thanks for sharing that. Yeah, another piece of advice in this time is for companies, enterprises, business navigating through AI and trying to understand if they should be implementing AI on their business or not. What would be your advice for those businesses and enterprises?

Andrew Rios (45:24.614)
Thank you, well said.

Andrew Rios (45:47.064)
two quick pieces. I'm going to give the quick plug again. Start by taking care of the employees first, making them stronger and tool like a Grammarly, right? Make that kind of mandatory throughout that kind of stabilizes everything to for those enterprises, businesses kind of outward facing is look at those. And we say this all the time, repetitive tasks, repetitive questions that could be answered. Go to your team, though, for that.

Engage your experienced team or support team. Ask them. Ask them so they're along that journey. Right? So guess that's my way of saying start that journey with the team and it starts within the team. So if you're thinking about it for your customers, make sure your team can knock it out of the park first.

THE HUMAN PROTOCOL PODCAST (46:37.612)
Yeah, that's it. That's it's the key. And as we continue to focus on us human beings, there is no way that you can and you should implement or design any process without those being part of it, which are the human beings part of the team, right? Delivering the support or the services to our customers. So everything should start with communicating, understanding what is the goal.

What is it that we're trying to accomplish and what is the best way that we can leverage this team we have, right, to implement this sign and roll it out, but always from humans to humans, from humans beings with keeping human beings in mind, for sure. Can agree more with you on that.

THE HUMAN PROTOCOL PODCAST (47:28.13)
The third question, my friend, is now a piece of advice for those AI companies and leaders that are developing, designing AI products. What would you tell them? What would you like them to focus more on?

Andrew Rios (47:46.754)
I mean, I'm going to be biased. It's the customer experience internally for the team, right? Focus on making it easier for the team to take care of the customer. Less swiveling, less pivoting, less looking for data. We got the data, surface the data, give it to the team, let them take care of the customers real time so that then we can do talking about upsell and value selling down the road. But that's the key right there.

THE HUMAN PROTOCOL PODCAST (48:15.502)
So if you're listening to this, this is what we all want as well, right? Make it easier. And that's a part of what we want any product or any solution to help us with. At the end of the day, it has to be user friendly and providing the outcomes that we want, right? Because if it's going to alleviate some of the low hanging fruits that we want and that we expect, it should do exactly that. I agree with you completely. One piece of advice for...

Andrew Rios (48:42.376)
Absolutely.

THE HUMAN PROTOCOL PODCAST (48:44.866)
those for the government, for example, going through and navigating AI as far as regulation, what are the areas that you think governments can help us with in the whole AI conversation?

Andrew Rios (49:00.852)
wow. That one, I really don't think about too often, because it's a big, big, big topic. Because it's about regulating, I guess, right? And I think that...

If I had to say one thing, would be looking at it a little differently than previous technologies that had to be regulated. It has to be looked at differently. It's not the same as before. That would be my very inexperienced view at that, but my consumer view of

THE HUMAN PROTOCOL PODCAST (49:41.452)
Yeah, I agree. It definitely has to be looked at from different angle and lenses, because this is totally different than any new disruptive technology that we have seen in the past. From my end, what I would like governments to pay more attention to is ways for making sure that privacy and data governance concerns are kind of standardized, right?

all these companies delivering these solutions, they pay a lot more attention to privacy and data governance a lot more. That's one of the things that I'm really looking forward to see what's going to happen on those topics in the future.

Andrew Rios (50:23.784)
Well said. No, that's a great supplement to what I mentioned there about looking at it differently, right? Look before. Well said. Well said.

THE HUMAN PROTOCOL PODCAST (50:37.806)
And last but not least, it's your piece of advice to a younger coach Rios. Imagine a younger coach Rios back then, but going through this transformational period today. What would you tell that kid or that young guy today?

Andrew Rios (51:05.768)
What would I tell them?

Andrew Rios (51:10.303)
I'm just, I'm seeing him right now. can see, I can see myself. You know what I would say is I would say.

Don't be afraid little Rios, this is gonna help you find your voice sooner. You know, I think I found my voice later in my career, I believe for lots of reasons. But I think that's what I would tell my younger self is don't be afraid little Rios, this is gonna help you find your voice sooner and help more people.

THE HUMAN PROTOCOL PODCAST (51:41.922)
Beautiful and for all those little rios and little Michaels that are out there This is really what we expect right that everyone should find eventually their voice sooner than we did with the help of everything that we just discussed today And so thanks for sharing that my friend. I really really appreciate those that was very very insightful, so I appreciate it and I want to you know

Thank you for taking the time to kind of meet with us today and share your insights, right? Your humanity, your wisdom, and you know that your voice in the community is one that a lot of people are looking up to. So thank you for your time today with us.

Andrew Rios (52:32.168)
Thank you. Thank you for the gift of time. Thank you for this. It's been an honor. Great conversation. Just thank you. Great, great voice, great vision. Let's go.

THE HUMAN PROTOCOL PODCAST (52:41.742)
Perfect. And for those of you watching us today, remember this is the Human Protocol Podcast. If this resonated with you, please share with your friends, with your family, with your loved ones, and we'll see you next time. Thank you all. Take care.